Client Experience & Operations Manager - Banking

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Banking Operations Manager to support Relationship Management Teams by providing essential operational services. The successful candidate should have a university degree in commerce or banking, and a minimum of three years' experience in banking operations. This role requires excellent communication skills and an analytical mindset to enhance the client experience and resolve service requests efficiently. The position is full-time and onsite, ensuring direct collaboration with teams across the bank.

Qualifications

• Minimum 3 years of experience in a Bank with exposure to Banking Operations.
• Knowledge of general Banking principles.
• Good working knowledge of Backoffice operating procedures.

Responsibilities

• Provide operational services and support to Relationship Management Teams.
• Act as a liaison between clients and internal departments.
• Enhance client experience by providing operational and administrative support.

Skills

Excellent communication skills

Analytical problem-solver

Ability to work independently

Attention to detail

Education

University Degree in Commerce or Banking

Job description

A leading financial institution in Abu Dhabi is seeking a Banking Operations Manager to support Relationship Management Teams by providing essential operational services. The successful candidate should have a university degree in commerce or banking, and a minimum of three years' experience in banking operations. This role requires excellent communication skills and an analytical mindset to enhance the client experience and resolve service requests efficiently. The position is full-time and onsite, ensuring direct collaboration with teams across the bank.