Clearance Documentation & Sales Coordinator

Wilhelmsen; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Wilhelmsen in Dubai seeks a proactive Clearance Documentation & Sales Coordinator to manage customs clearance documents while supporting sales and customer service.

You will coordinate between customers, customs authorities, logistics providers and internal teams to ensure compliant, timely shipments and effective order processing, quotations, and records, contributing to smooth transactions and strong client relationships.

Qualifications

• Service-oriented and proactive approach.
• Strong communication and networking abilities.
• Experience in a similar industry.
• Independent with strong coordination skills.
• Team player with a can-do attitude and commercial mindset.

Responsibilities

• Coordinate between customers, customs authorities, logistics providers and internal teams.
• Prepare, review and submit clearance documents (invoices, packing lists, delivery orders, declarations).
• Ensure timely clearance of shipments with agents, freight forwarders and port authorities.
• Support sales by handling inquiries, processing orders, preparing quotations and maintaining records.
• Monitor shipment progress and resolve issues to meet delivery timelines.
• Provide logistics and supply chain coordination to deliver seamless transport.
• Generate sales leads, follow up and maintain client relationships.
• Coordinate shipment schedules and liaise with freight forwarders and carriers.
• Balance documentation accuracy with sales efficiency; comply with Sales Governance policies.

Skills

Customer service

Communication skills

Coordination

Team work

Commercial mindset

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Who we are looking for:

• We are looking for an energetic and proactive Clearance Documentation & Sales Coordinator who is responsible for managing Customs Clearance documentation while supporting Sales and Customer Service functions ensuring smooth and compliant transaction processes.

What will you do:

• This role plays a critical part in coordinating between customers customs authorities logistics providers and internal teams.
• The position involves preparing reviewing and submitting clearance documents such as invoices packing lists delivery orders and customs declarations in accordance with regulatory requirements.
• Ensure timely clearance of shipments by working closely with agents freight forwarders and port authorities while maintaining full compliance with import/export regulations.
• In addition to documentation duties the role supports sales activities by handling customer inquiries processing orders preparing quotations and maintaining accurate records.
• Monitoring shipment progress resolves issues and ensures timely delivery to meet customer expectations.
• Responsible for supporting sales activities within the logistics and supply chain function while ensuring efficient coordination of shipments and customer service operations. This role acts as a vital link between clients sales teams and logistics operations to deliver seamless transportation and supply chain solutions.
• Assists in generating sales by handling customer inquiries preparing quotations following up on leads and maintaining strong client relationships.
• Coordinate shipment schedules track deliveries and liaise with freight forwarders carriers and internal departments to ensure timely and cost-effective logistics services.
• Strong organizational skills attention to detail and effective communication are essential for balancing documentation accuracy with sales efficiency. This role contributes to both operational excellence and customer satisfaction by ensuring seamless coordination across all stages of the transaction process.
• Fully comply with Sales Governance policies and processes

What experience and skills required:

• Highly service-oriented proactive and consultative able to operate effectively in a fast-paced growth-driven organisation.
• Excellent interacting networking and communication skills
• Similar industry experience
• Independent and service-minded with strong coordination skills.
• A team player with a positive can-do attitude and commercial mindset.

Location

The position will be based in Ras Al Khor Dubai UAE.

What we offer

• International work environment of strong leadership and Culture.
• Great learning and Career development opportunities.
• Work-life balance and a job that is both challenging and stimulating.
• Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills.

Application Deadline : 28th July 2026.

Required Experience:

IC