Customs & Customer Experience Specialist

REPA GROUP; Dubai; On-site; AED 100,000 - 167,000; Full time

Benefits offered by this job

Housing and transportation allowance

Growth opportunities

Training and professional development

Job summary

REPA GROUP in Dubai seeks a Customs & Customer Experience Specialist to manage customs documentation, ensure compliance, and provide excellent service by handling customer inquiries, processing orders, and supporting internal teams.

You will coordinate with customs brokers, freight forwarders, and authorities, review documents, resolve issues, and identify opportunities to improve processes while maintaining a customer-centric approach in a fast-paced environment.

Qualifications

• High school diploma or degree in Economics or similar field.
• Experience in customer service or sales specifically in the GCC region.
• Expertise in export processes particularly from UAE free zones to the GCC region.
• Strong customer-oriented thinking and approach.
• Strong problem-solving skills and customer focus.
• Fluency in English (Arabic is a plus).
• High level of initiative team player and able to work independently.
• Well-organized with the ability to prioritize workload effectively.
• Proficient in MS Office; ERP knowledge is an advantage.

Responsibilities

• Prepare review and ensure compliance of all customs documentation for shipments (including declarations certificates of origin).
• Coordinate with customs brokers freight forwarders and regulatory authorities to facilitate smooth customs clearance.
• Coordinate with the shipper and freight forwarders to obtain required documents.
• Manage customer communications via phone and email with professionalism and empathy.
• Process orders promptly and accurately providing regular updates to customers.
• Identify potential sales leads and coordinate with the external Sales team.
• Contact suppliers to confirm stock and pricing ensuring transparency with clients.
• Resolve customer concerns efficiently and politely.
• Use technical documentation (e.g. exploded views) to identify part numbers and collaborate with the Technical team when needed.

Skills

Customer service experience GCC region

Export processes UAE free zones

Customer focus

Problem solving

English fluency

Team player

Independent worker

Organized

MS Office

ERP knowledge

Education

High school diploma or degree in Economics or similar field

Tools

MS Office

ERP knowledge

Job description

We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries processing orders and supporting our internal teams. If youre a great communicator thrive in a fast-paced environment and are detail-oriented this position is for you.

Key Responsibilities

• Prepare review and ensure compliance of all customs documentation for shipments (including declarations certificates of origin)
• Coordinate with customs brokers freight forwarders and regulatory authorities to facilitate smooth customs clearance
• Coordinate with the shipper and freight forwarders to obtain required documents
• Manage customer communications via phone and email with professionalism and empathy
• Process orders promptly and accurately providing regular updates to customers
• Identify potential sales leads and coordinate with the external Sales team
• Contact suppliers to confirm stock and pricing ensuring transparency with clients
• Resolve customer concerns efficiently and politely
• Use technical documentation (e.g. exploded views) to identify part numbers and collaborate with the Technical team when needed

Qualifications

• High school diploma or degree in Economics or similar field
• Experience in customer service or sales specifically in the GCC region
• Expertise in export processes particularly from UAE free zones to the GCC region
• Strong customer-oriented thinking and approach
• Strong problem-solving skills and customer focus
• Fluency in English (Arabic is a plus)
• High level of initiative team player and able to work independently
• Well - organized with the ability to prioritize workload effectively
• Proficient in MS Office; ERP knowledge is an advantage

Additional Information

Office location

Jebel Ali Free Zone W3VX343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti

What we offer

• Informal atmosphere international work environment with real growth opportunities
• A close-knit agile local team where your voice matters
• Continuous training and professional development support
• Housing and transportation allowance
• Full-time role Monday to Friday (8 hours)

Remote Work

No

Employment Type

Full-time