Car Rental Front Office Specialist: Upsell & Service

AlFuttaim; Dubai; On-site; AED 55,800 - 78,120; Full time

Benefits offered by this job

Career development opportunities

Collaborative workplace

Exposure to vehicle rental operations

Job summary

AlFuttaim in Dubai is seeking a Customer Service Representative to manage front office rental operations. This role ensures smooth rental transactions and exceptional customer service, contributing to revenue growth by promoting additional rental products and services.

Ideal candidates will have a Bachelor's degree, at least two years of customer service experience, and strong communication skills in English. The position offers an opportunity to develop skills in a collaborative environment.

Qualifications

• Minimum two years of experience in customer service or front office operations.
• Basic knowledge of vehicle rental or automotive service operations.
• Fluent in English; Arabic or other languages are advantageous.

Responsibilities

• Welcome customers professionally and create a positive front office experience.
• Process vehicle rental transactions including bookings, pickups, and returns.
• Handle customer inquiries, service requests, and complaints in a professional manner.
• Verify customer documentation and ensure compliance with rental policies.

Skills

Customer relationship management

Communication skills

Problem solving

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Rental management systems

Job description

AlFuttaim in Dubai is seeking a Customer Service Representative to manage front office rental operations. This role ensures smooth rental transactions and exceptional customer service, contributing to revenue growth by promoting additional rental products and services.

Ideal candidates will have a Bachelor's degree, at least two years of customer service experience, and strong communication skills in English. The position offers an opportunity to develop skills in a collaborative environment.