Dubai Car Rental: Customer Experience Executive

AlFuttaim; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

Al-Futtaim in Dubai is seeking a Customer Service Executive – Car Rental to turn enquiries into confirmed bookings and guide customers through the rental journey.

You will advise on vehicle options, support upgrades and protection products, and coordinate with fleet and operations to ensure smooth reservations. If you thrive in a fast-paced, customer-facing role with sales focus, join a global car rental brand in a dynamic market.

Qualifications

• Experience in customer service or car rental or hospitality.
• Ability to convert enquiries into confirmed bookings.
• Strong communication and sales orientation.
• Attention to detail in bookings and documentation.

Responsibilities

• Respond to inquiries in person, by phone, or digitally to generate bookings.
• Understand travel plans, vehicle preferences, rental duration.
• Recommend suitable vehicles and upgrades based on needs and availability.
• Explain rates, deposits, mileage, insurance, and terms clearly.
• Maintain accurate booking records and payment details.
• Coordinate vehicle collection, handover, and returns.

Skills

Reservation management

Booking conversion

Customer journey management

Upselling

Cross-selling

Vehicle recommendations

Payment processing

Invoice explanation

Data accuracy

Job description

Al-Futtaim in Dubai is seeking a Customer Service Executive – Car Rental to turn enquiries into confirmed bookings and guide customers through the rental journey.

You will advise on vehicle options, support upgrades and protection products, and coordinate with fleet and operations to ensure smooth reservations. If you thrive in a fast-paced, customer-facing role with sales focus, join a global car rental brand in a dynamic market.