Customer Service Pro - Flexible Hours (Car Rentals)

Falconics UAE; United Arab Emirates; On-site; AED 40,000 - 70,000; Full time

Job summary

Falconics Car Rental in the United Arab Emirates seeks a Customer Service Representative to greet customers, guide them through the rental process, and assist with vehicle selection and contracts. You will respond to inquiries via phone, email, or in-person and manage reservations with care to ensure a smooth rental experience.

Join a team that values clear communication, problem-solving, and a welcoming, professional approach, with a focus on consistency and guest satisfaction in a bustling car

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of car rental operations is a plus.

Responsibilities

• Greet customers and assist with the rental process including vehicle selection and contract completion.
• Answer customer inquiries via phone email and in-person regarding rental policies prices and vehicle availability.
• Handle reservations modifications and cancellations efficiently.
• Resolve customer complaints with a professional and empathetic approach.
• Maintain a clean and organized rental office.
• Collaborate with team members to enhance customer satisfaction and ensure smooth operations.

Job description

Falconics Car Rental in the United Arab Emirates seeks a Customer Service Representative to greet customers, guide them through the rental process, and assist with vehicle selection and contracts. You will respond to inquiries via phone, email, or in-person and manage reservations with care to ensure a smooth rental experience.

Join a team that values clear communication, problem-solving, and a welcoming, professional approach, with a focus on consistency and guest satisfaction in a bustling car