Car Rental Customer Experience Specialist (Flexible Hours)

Falconics; United Arab Emirates; On-site; AED 45,000 - 67,000; Full time

Job summary

Falconics Car Rental in the United Arab Emirates is seeking a Customer Service Representative to greet customers, assist with rentals, and handle inquiries across in-person, phone, and email channels. You will manage reservations, modifications, and cancellations with a professional approach, while maintaining a tidy office and collaborating with the team to ensure smooth operations.

Ideal candidates have experience in customer service or hospitality, strong communication skills, and the ability

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of car rental operations is a plus.

Responsibilities

• Greet customers and assist with the rental process, including vehicle selection and contract completion.
• Answer customer inquiries via phone, email, and in-person regarding rental policies, prices, and vehicle availability.
• Handle reservations, modifications, and cancellations efficiently.
• Resolve customer complaints with a professional and empathetic approach.
• Maintain a clean and organized rental office.
• Collaborate with team members to enhance customer satisfaction and ensure smooth operations.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Attention to detail

Flexibility

Job description

Falconics Car Rental in the United Arab Emirates is seeking a Customer Service Representative to greet customers, assist with rentals, and handle inquiries across in-person, phone, and email channels. You will manage reservations, modifications, and cancellations with a professional approach, while maintaining a tidy office and collaborating with the team to ensure smooth operations.

Ideal candidates have experience in customer service or hospitality, strong communication skills, and the ability