Customer Service Representative

Falconics; United Arab Emirates; Sur place; AED 45 000 - 67 000; Plein temps

Résumé du poste

Falconics Car Rental in the United Arab Emirates is seeking a Customer Service Representative to greet customers, assist with rentals, and handle inquiries across in-person, phone, and email channels. You will manage reservations, modifications, and cancellations with a professional approach, while maintaining a tidy office and collaborating with the team to ensure smooth operations.

Ideal candidates have experience in customer service or hospitality, strong communication skills, and the ability

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of car rental operations is a plus.

Responsabilités

• Greet customers and assist with the rental process, including vehicle selection and contract completion.
• Answer customer inquiries via phone, email, and in-person regarding rental policies, prices, and vehicle availability.
• Handle reservations, modifications, and cancellations efficiently.
• Resolve customer complaints with a professional and empathetic approach.
• Maintain a clean and organized rental office.
• Collaborate with team members to enhance customer satisfaction and ensure smooth operations.

Connaissances

Customer service

Communication

Interpersonal skills

Problem-solving

Attention to detail

Flexibility

Description du poste

Job Description:

As a Customer Service Representative at Falconics Car Rental, you will be the first point of
contact for our customers, providing them with exceptional service and support. Your primary
responsibility will be to assist customers with inquiries, reservations, and any issues they may
encounter during their rental experience.

Key Responsibilities:

• Greet customers and assist with the rental process, including vehicle selection and
  contract completion.
• Answer customer inquiries via phone, email, and in-person regarding rental policies,
  prices, and vehicle availability.
• Handle reservations, modifications, and cancellations efficiently.
• Resolve customer complaints with a professional and empathetic approach.
• Maintain a clean and organized rental office.
• Collaborate with team members to enhance customer satisfaction and ensure smooth
  operations.

Qualifications:

• Previous experience in customer service or hospitality preferred.
  
• Excellent communication and interpersonal skills.
  
• Strong problem-solving abilities and attention to detail.
  
• Ability to work flexible hours, including weekends and holidays.
  
• Knowledge of car rental operations is a plus.