Customer Service Representative

Falconics UAE; United Arab Emirates; Sur place; AED 40 000 - 70 000; Plein temps

Résumé du poste

Falconics Car Rental in the United Arab Emirates seeks a Customer Service Representative to greet customers, guide them through the rental process, and assist with vehicle selection and contracts. You will respond to inquiries via phone, email, or in-person and manage reservations with care to ensure a smooth rental experience.

Join a team that values clear communication, problem-solving, and a welcoming, professional approach, with a focus on consistency and guest satisfaction in a bustling car

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of car rental operations is a plus.

Responsabilités

• Greet customers and assist with the rental process including vehicle selection and contract completion.
• Answer customer inquiries via phone email and in-person regarding rental policies prices and vehicle availability.
• Handle reservations modifications and cancellations efficiently.
• Resolve customer complaints with a professional and empathetic approach.
• Maintain a clean and organized rental office.
• Collaborate with team members to enhance customer satisfaction and ensure smooth operations.

Description du poste

As a Customer Service Representative at Falconics Car Rental you will be the first point of contact for our customers providing them with exceptional service and support Your primary responsibility will be to assist customers with inquiries reservations and any issues they may encounter during their rental experience

Key Responsibilities

• Greet customers and assist with the rental process including vehicle selection and contract completion
• Answer customer inquiries via phone email and in-person regarding rental policies prices and vehicle availability
• Handle reservations modifications and cancellations efficiently
• Resolve customer complaints with a professional and empathetic approach
• Maintain a clean and organized rental office
• Collaborate with team members to enhance customer satisfaction and ensure smooth operations

Qualifications

• Previous experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including weekends and holidays.
• Knowledge of car rental operations is a plus.