Captain / Barista

Dorchester Collection; Dubai; On-site; AED 167,000 - 279,000; Full time

Benefits offered by this job

Competitive salary package

World-class development opportunities

Complimentary stays with breakfast

50% off at sister hotels bars/restos

Meals on duty

Private medical insurance

Life insurance

Flight allowance every 24 months

Shared company accommodation

Company-provided transportation

Uniform with complimentary laundry

Service charge

Job summary

Dorchester Collection Dubai is seeking an experienced F&B Captain to lead day-to-day operations of the outlet, ensuring guests receive the highest standard of service and ambiance.

You will greet guests, present and upsell menus, train and mentor wait staff, and collaborate with other departments to maintain flawless service, cleanliness and beverage quality.

Proficiency in English is essential; additional languages are desirable, and a professional hotel certification or diploma is preferred.

Qualifications

• Relevant professional certification or hotel school diploma.
• Experience in luxury hotels in the Middle East.
• Excellent English communication skills; additional languages are desirable.

Responsibilities

• Oversee day-to-day F&B outlet operations to deliver exceptional guest experiences.
• Greet guests, present menus, and upsell items with passion and knowledge.
• Ensure cleanliness and service standards, and train/mentor the wait staff.
• Monitor beverage quality and inventory, and collaborate with other departments to maximize revenue.
• Lead by example to achieve revenue targets within budgets.

Skills

Guest service

Team leadership

Communication

Upselling

Coffee service

Education

Hotel school diploma

Job description

We are not just a collection of hotels but instead a talented community A family with a shared passion and commitment to unapologetically love and breathe who we are every day An eclectic grouping who really care about each other and our guests where belonging transcends all else We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity When submitting your application please let us know if you require any special accommodations during the interview process We care about your career and are known for having the absolute best people in the industry When you join us as a Captain you start a unique opportunity to become celebrated as the very best in your field You ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story.

What you’ll get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You will be responsible for the day-to-day operations of the F amp B outlet to ensure our guests receive nothing but the best experience You will be in charge of warmly greeting guests assigned to your area of the restaurant presenting the menu recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction Serving others is your passion you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members You will also be in charge of training and mentoring the entire team of waiters ensuring their knowledge is second to none and they are able to assist our guests in the best possible way Our values of Passion Personality Respect Working Together and Creativity guide us each and every day As a Captain you ll have the opportunity to bring these to life and continue to create our legacy You are aware of revenue targets and ensuring these are achieved and exceeded simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses By taking part in a daily team briefing pre-service you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture equipment floors fixtures and fittings Together with your team of hostesses you ensure the restaurant reservations are optimized to ensure well-controlled productivity optimal guest satisfaction and optimized revenue generation In collaboration with your service team you ensure fantastic quality of beverage preparation presentation and beverage inventory control The items shared are the essence of a day in the life of a Captain but we ll make sure you are provided with specifics on how we care for our hotel You ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.With an eye for perfect guest execution, you possess a strong knowledge of artisanal coffee preparation and the ability to craft exceptional beverages.As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.

English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.

You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.