Captain

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in

50% off at sister hotels' bars and &

Job summary

The Lana, Dubai - Dorchester Collection invites an experienced Captain to lead day-to-day operations of the F&B outlet in a luxury hotel setting. You will greet guests, present menus, and upsell with passion while maintaining impeccable service standards.

You will train and mentor a team of waiters, manage costs and revenue targets, and collaborate with other departments to ensure a flawless guest experience across all service touchpoints.

Qualifications

• Strong guest service ethic and ability to lead a team.
• Proven experience in luxury hotels/restaurants in the Middle East.
• Professional certification or hotel school diploma.
• Ability to train and mentor staff.
• English fluency; other languages desirable.

Responsibilities

• Oversee day-to-day operations of the F&B outlet to deliver top guest experience.
• Greet guests, present the menu, and upsell with passion and knowledge.
• Ensure the outlet is spotless and service standards are met by the team.
• Train and mentor wait staff to achieve excellence.
• Live the values of Passion, Personality, Respect, Working Together and Creativity.
• Monitor revenue targets and control costs within budgeted beverage and other expenses.
• Lead daily pre-service briefing to inform on hotel happenings and service plans.
• Coordinate with other departments to maintain presentation, cleanliness, and maintenance.
• Optimize restaurant reservations for productivity, satisfaction and revenue.
• Ensure beverage preparation, presentation and inventory are of high quality.

Skills

Team leadership

Customer service

Communication skills

Interpersonal skills

English language

Education

Hotel school diploma or professional certification

Job description

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide. Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process. We care about your career and are known for having the absolute best people in the industry. When you join us as a Captain you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

Hotel

The Lana

Division & Department

Food & Beverage - Restaurant

Job Title

Captain

Contract Type

Permanent

Status

Full time

What You'll Get

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What You'll Do

• You will be responsible for the day-to-day operations of the F&B outlet to ensure our guests receive nothing but the best experience.
• You will be in charge of warmly greeting guests assigned to your area of the restaurant, presenting the menu, recommending and upselling menu items through your passion and knowledge ensuring the highest guest satisfaction.
• Serving others is your passion, you will be ensuring the outlet is in immaculate condition and all service standards are adhered to by the supporting team members.
• You will also be in charge of training and mentoring the entire team of waiters, ensuring their knowledge is second to none and they are able to assist our guests in the best possible way.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Captain you’ll have the opportunity to bring these to life and continue to create our legacy.
• You are aware of revenue targets and ensuring these are achieved and exceeded, simultaneously all costs are controlled within pre-set budgets including beverage cost and other expenses.
• By taking part in a daily team briefing pre-service, you ensure you are well informed of the daily happenings around the hotel as well as the upcoming service.
• During your daily routine, you liaise with other departments when required to ensure an immaculate presentation of your outlet, high standards of cleanliness as well as maintenance are upheld at all times including restaurant furniture, equipment, floors, fixtures and fittings.
• Together with your team of hostesses, you ensure the restaurant reservations are optimized to ensure well-controlled productivity, optimal guest satisfaction and optimized revenue generation.
• In collaboration with your service team, you ensure fantastic quality of beverage preparation, presentation and beverage inventory control.

What You'll Bring

• You’ll bring your unique personality and passion to the role and the team with your can-do spirit and a positive attitude at all times.
• You have a talent for delighting guests by leading a team of passionate individuals and striving for excellence.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East. You will have a relevant professional certification or hotel school diploma and bring a wealth of past experience working for luxury hotels and restaurants in the Middle East.

Job Location

United Arab Emirates

Dubai