Lobby Lounge Manager

Dorchester Collection; Dubai; On-site; AED 320,000 - 520,000; Full time

Benefits offered by this job

Competitive Salary Package

Family Benefits

World-class Development Opportunities

Complimentary stays with breakfast in

50 off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Education Support Allowance

Housing Allowance

Transportation Allowance

Uniform provided by the Company with..

Job summary

Dorchester Collection in Dubai is seeking a Lobby Lounge Manager to lead the restaurant's day-to-day operations, elevating guest experiences and mentoring a dedicated hospitality team. You will drive service excellence and contribute to the brand's ultra-luxury standards across the venue.

You will collaborate with colleagues across departments to uphold impeccable standards, implement training through the academy, and grow within our global portfolio.

Qualifications

• Proven managerial track record and ability to lead a team of passionate individuals.
• Excellent communication and customer service ethic.
• Detail-oriented, hands-on manager with strong interpersonal skills.
• Knowledge of ultra-luxury F&B trends and developments globally.
• English is the primary language; Arabic/Italian/French/Spanish/German desirable; relevant certification or hotel school diploma with experience in ultra-luxury hotels.

Responsibilities

• Oversee day-to-day restaurant operations to ensure the best guest experience.
• Hire, mentor and develop the team through cohesive training programs.
• Monitor revenue targets and control costs within budgets.
• Conduct daily pre-service team briefings to align staff on service.
• Coordinate with other departments to ensure immaculate presentation, cleanliness, and maintenance of outlets.

Skills

Customer service

Communication skills

Mentoring

Team leadership

Education

Hotel school diploma

Job description

We are not just a collection of hotels but instead a talented community A family with a shared passion and commitment to unapologetically love and breathe who we are every day An eclectic grouping who really care about each other and our guests where belonging transcends all else We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity

When submitting your application please let us know if you require any special accommodations during the interview process

We care about your career and are known for having the absolute best people in the industry When you join us as a Lobby Lounge Manager you start a unique opportunity to become celebrated as the very best in your field You ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story

Benefits

• Competitive Salary Package
• Family Benefits
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and the family
• Life Insurance for self
• Annual Flight Allowance for self and the family
• Education Support Allowance for children
• Housing Allowance
• Transportation Allowance
• Uniform provided by the Company with complimentary laundry

You will be responsible for spearheading the day-to-day operations of the restaurant to ensure our guests receive nothing but the best experience You ll also be responsible for hiring mentoring and developing the team by implementing a cohesive training and development program within the department including assisting with sourcing and attracting talent.

Key Responsibilities

• In charge or monitoring revenue targets and ensuring these are achieved and exceeded simultaneously all costs are controlled within pre-set budgets including beverage cost payroll and other expenses
• By holding a daily team briefing pre-service you ensure the full team is well informed of the daily happenings around the hotel as well as the upcoming service
• During your daily routine you liaise with other departments when required to ensure an immaculate presentation of your outlet and high standards of cleanliness as well as maintenance are upheld at all times including furniture equipment floors fixtures and fittings
• Together with your team of hostesses you ensure the reservations are optimized to ensure well-controlled productivity optimal guest satisfaction and optimized revenue generation
• In collaboration with your service team you ensure fantastic quality of beverage preparation presentation and beverage inventory control

The items shared are the essence of a day in the life of a Lobby Lounge Manager but we ll make sure you are provided with specifics on how we care for our hotel and guests

Qualities & Experience

• You have a proven managerial track record and a talent for delighting guests by leading a team of passionate individuals and striving for ultra-luxury excellence. Communication is what keeps our departments running perfectly.
• You have great communication skills with a strong customer service ethic.
• As a detail orientated and hands-on manager and team player with strong interpersonal skills, you will thrive on mentoring high potential team members to achieve better results and celebrate success within the team.
• You are passionate about our industry and are deeply aware of all the latest ultra-luxury F&B trends and developments around the world.
• English is the primary language used in our hotel. You can comfortably communicate in this language. Other languages including Arabic, Italian, French, Spanish or German are highly desirable.
• You will have a relevant professional certification or hotel school diploma and bring a wealth of past management experience including afternoon tea service, working specifically for ultra-luxury hotels and restaurants in the Middle East plus at least one more continent including Europe, Asia and the USA.