Call Centre Executive / Automotive Service Advisor - Day Shift

Tanqeeb; Dubai; On-site; AED 22,000 - 27,000; Full time

Benefits offered by this job

Employment visa

Medical insurance

Weekly rest day and annual leave

Job summary

Buraq Autos is hiring a Call Centre Executive / Automotive Service Advisor for the day shift at the International City, Dubai on-site customer-service desk. This is a non-technical, customer-support role focused on ticketing, bookings and coordination with dispatchers and technicians.

Role requires professional English, data-entry accuracy, and ability to handle multiple live enquiries. UAE Labour Law-compliant schedule and benefits apply, with visa and medical insurance provided.

Qualifications

• Call-handling / customer-service experience.
• Calm, clear handling of urgent customer enquiries.
• Accurate booking and data-entry skills; comfortable with WhatsApp, computers and customer-management tools.

Responsibilities

• Answer inbound customer calls and WhatsApp enquiries promptly and professionally.
• Understand the customer’s service requirement and collect accurate vehicle details and location information.
• Coordinate battery, tyre, jump-start and roadside-service enquiries.
• Explain approved service options and quotations clearly; convert enquiries into bookings without pressure.
• Coordinate with dispatchers and technicians; provide realistic updates to customers.

Skills

Call-handling

Customer-service

Data-entry

WhatsApp familiarity

Computer literacy

Tools

WhatsApp

CRM software

Job description

Buraq Autos (Goziko Auto Repair Services L.L.C, Dubai DED licence no. 1635102) is hiring a Call Centre Executive / Automotive Service Advisor for the DAY SHIFT at our on-site customer-service desk in International City, Dubai. A separate Night Shift opening is advertised separately.

About us:

Buraq Autos is the customer-facing brand of Goziko Auto Repair Services L.L.C, a Dubai-licensed auto repair and mobile roadside-assistance business. Our related service brands include 800 Battery Hub and 800 Tyre Hub. Customers reach us by phone and WhatsApp for battery replacement, tyre fitting, jump-starts and roadside repairs across Dubai and the UAE.

The role: You will be the first voice our customers hear. This is a customer-service and coordination role, not a mechanic vacancy; no technical diagnosis over the phone is expected.

Responsibilities:

• Answer inbound customer calls and WhatsApp enquiries promptly and professionally.
• Understand the customer's service requirement and collect accurate vehicle details and location information.
• Coordinate battery, tyre, jump-start and roadside-service enquiries.
• Explain approved service options and quotations clearly; convert genuine enquiries into confirmed bookings without pressure.
• Coordinate with dispatchers and technicians; give customers realistic updates rather than arrival times you cannot confirm.
• Follow up on pending quotations and bookings.
• Maintain accurate customer and job records in the system provided.
• Escalate complaints or technical questions to the right person.
• Provide a clear handover to the next shift.

Schedule:

Day-shift opening (daytime coverage). The exact roster, rest breaks and weekly rest day will be finalised at interview and will comply with UAE Labour Law limits on working hours.

What we offer:

• Starting basic salary AED 2,200 per month plus commission (commission structure explained at interview).
• Employment visa and medical insurance provided, subject to UAE work-permit approval; candidates already holding a transferable UAE visa are also welcome.
• Paid weekly rest day and annual leave in line with UAE Labour Law.

Female applicants are encouraged to apply. Selection is based on relevant skills and experience. We do not charge any recruitment or application fee.

Desired Candidate Profile

• Call-handling / customer-service experience.
• Automotive, service-advisor, garage or roadside-assistance experience is preferred (not mandatory).
• Calm, clear handling of urgent customer enquiries.
• Professional spoken and written English is required; Arabic is an advantage.
• Accurate booking and data-entry skills; comfortable with WhatsApp, computers and customer-management tools.
• Able to coordinate several live enquiries professionally.
• Able to work on-site in International City, Dubai, on a day-shift roster.