Service Advisor (Automotive)

AW Rostamani Holdings LLC; Fujairah, Abu Dhabi, Ras Al Khaimah; On-site; AED 67,000 - 112,000; Full time

Job summary

Tanqeeb in the United Arab Emirates is seeking a Service Advisor to assist customers with service needs, manage schedules, and ensure a smooth drop-off to pick-up experience. You will liaise between customers and the service department to ensure satisfaction and operational efficiency.

The role requires a degree/diploma in Automobile/Mechanical Engineering and at least 3 years of dealer experience, with strong English/Arabic communication and proficiency in service management software.

Qualifications

• Degree/3-year Diploma in Automobile/Mechanical Engineering.
• 3 years practical experience with Dealers in similar positions.
• English and Arabic language skills preferred.

Responsibilities

• Follow NSSW standards in all customer touch points.
• Attend high profile & major fleet customers.
• Promptness in receiving/greeting customers, understand their needs.
• Proper inventory of customer’s vehicle and record customers’ requirements.
• Updating customer data base.
• Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
• To arrange test drive as required jointly with customer.
• Ensure legible and clear job advice and create job card.
• Follow-up the job progress.
• Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
• Brief the customer on warranty coverage/Service contract coverage.
• Promoting Service Contracts/other service products (upselling).
• Ensure job cards are closed on time.
• Ensure car is cleaned and ready for delivery as per the promised date and set time.
• Notify customer in advance in case of delay.
• Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle.
• Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets).
• Develop and maintain long term relationship to enhance customer retention.
• Handle customer complaints on priority and bring it to the notice of the superiors.
• Attend customer queries promptly.
• Ensure the pending job cards to be closed within the time limit.

Skills

Customer handling

Negotiation skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Time management

Education

Degree/3-year Diploma in Automobile/Mechanical Engineering

Tools

Microsoft Office Suite

Service management software

Job description

Job purpose: The Service Advisor is responsible for assisting customers with their service needs, providing detailed information about services offered, managing service schedules, and ensuring a smooth customer experience from drop-off to pick-up. They act as the liaison between customers and the service department, ensuring customer satisfaction and operational efficiency.

Job responsibilities

• Follow the NSSW standards in all customer touch points
• Responsible to attend high profile & major fleet customers.
• Promptness in receiving/greeting customers, understand their needs
• Proper inventory of customer’s vehicle and record customers’ requirements.
• Updating customer data base
• Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer’s approval.
• To arrange test drive as required jointly with customer
• Ensure legible and clear job advice and create job card
• Follow-up the job progress
• Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals.
• Brief the customer on warranty coverage/Service contract coverage
• Promoting Service Contracts/other service products (upselling)
• Ensure job cards are closed on time
• Ensure car is cleaned and ready for delivery as per the promised date and set time.
• Notify customer in in advance in case of delay
• Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
• Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc.)
• Develop and maintain long term relationship to enhance customer retention
• Handle customer complaints on priority and bring it to the notice of the superiors.
• Attend customer queries promptly
• Ensure the pending job cards to be closed within the time limit

Desired Candidate Profile

Educational Qualification

• Degree/3-year Diploma in Automobile/Mechanical Engineering.

Work Experience

• 3 years practical experience with Dealers in similar positions.

Competencies

• Customer handling & negotiation skills.
• Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and service management software (preferred).

Languages

• English, Arabic is desirable