Call Center Agent (English B2) - Corporate Account UAE

Etisalat Egypt

Ajman

On-site

AED 61,000 - 80,000

Full time

5 days ago

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Benefits offered by this job

Net Salary 5480 AED + Incentives up to

Fast career growth (In-source)

Job summary

Etisalat UAE is seeking a customer support agent to assist UAE-based customers via phone. You will respond promptly, resolve issues, and provide accurate information about products and services to ensure high satisfaction.

Role requires the ability to work rotational shifts and maintain quality standards. A valid UAE visa is required to join the team, with opportunities for fast career growth within the organization.

Qualifications

English level: B2.
Strong written communication and problem-solving skills.
Ability to work rotational shifts.
Valid visa in UAE.

Responsibilities

Provide customer support to Etisalat UAE customers through calls.
Respond to customer inquiries in a timely and professional manner.
Resolve customer issues while ensuring a high level of customer satisfaction.
Deliver accurate information about products and services.
Maintain service quality standards and achieve performance targets.
Handle customer interactions in accordance with company policies and procedures.

Skills

English B2

Written communication

Problem solving

Rotational shifts

Job description

Provide customer support to Etisalat UAE customers through calls.
Respond to customer inquiries in a timely and professional manner.
Resolve customer issues while ensuring a high level of customer satisfaction.
Deliver accurate information about products and services.
Maintain service quality standards and achieve performance targets.
Handle customer interactions in accordance with company policies and procedures.

What’s in it for you?