Contact Center Agent (Arabic Speaker)

TalentOne; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

TalentOne is seeking a Contact Center Agent fluent in Arabic and English to deliver service across voice and digital channels from Al Ain, UAE. This full-time role requires handling calls, emails, chats, and WhatsApp inquiries, while maintaining CRM records and achieving key performance targets.

The ideal candidate will have 1+ year in customer service, strong communication and problem-solving skills, and the ability to work under pressure in a fast-paced environment.

Qualifications

• Fluency in Arabic and English is mandatory.
• High school diploma required; bachelor's degree preferred.
• At least 1 year in customer service or contact center experience preferred.
• Strong communication, listening, typing, computer and problem-solving skills.
• Ability to manage situations professionally and work under pressure.
• Healthcare or hospitality experience preferred; multichannel support advantageous.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
• Book, amend, cancel, and follow up on appointments.
• Provide service information, resolve inquiries, and elevate issues.
• Maintain CRM records and protect confidentiality.
• Meet quality, attendance, productivity, handling time, and customer satisfaction targets.

Skills

Arabic

English

Communication

Listening

Typing

CRM

Problem-solving

Multichannel support

Pressure management

Education

High school diploma

Bachelor's degree

Tools

CRM software

Job description

Contact Center Agent - Arabic & English Speaker

Location: Al Ain, UAE

Employment: Full-Time

We are seeking a customer-focused professional fluent in Arabic and English to deliver service across voice and digital channels.

Key Responsibilities

• Handle inbound and outbound calls, emails, chats, and WhatsApp inquiries.
• Book, amend, cancel, and follow up on appointments.
• Provide service information, resolve inquiries, and elevate issues.
• Maintain CRM records and protect confidentiality.
• Meet quality, attendance, productivity, handling time, and customer satisfaction targets.

Requirements

• Fluency in spoken and written Arabic and English is mandatory.
• High school diploma; bachelor's degree preferred.
• At least one year of customer service or contact center experience preferred.
• Strong communication, listening, typing, computer, and problem-solving skills.
• Ability to manage situations professionally and work under pressure.
• Healthcare or hospitality experience preferred; multichannel support experience advantageous.