Call Center Agent

applydubaijob.com; Dubai; On-site; AED 33,000 - 67,000; Full time

Job summary

Confidential, a healthcare organization in Dubai, is seeking a patient-focused Call Center Agent to join its team. You will handle high-volume calls, provide information on services, and schedule appointments with privacy and professionalism.

You will log interactions, maintain accurate records, and escalate complex inquiries to supervisors while upholding patient confidentiality and service quality.

Qualifications

• Experience in a call center or customer service setting.
• Healthcare support experience is preferred.
• Strong verbal and written communication skills.
• Ability to handle high-volume inbound/outbound calls.

Responsibilities

• Handle incoming and outgoing patient calls in a professional manner.
• Provide accurate information regarding healthcare services, locations, and policies.
• Schedule, confirm, update, and manage patient appointments.
• Log patient interactions and service details in internal databases.
• Coordinate with healthcare teams and escalate complex inquiries.

Skills

Customer Service

Telephone Communication

Appointment Scheduling

MS Office

Fast-paced Environments

Tools

Phone Switchboards

Digital Scheduling Tools

Job description

Job Title: Call Center Agent

Company: Confidential

Location: Dubai, United Arab Emirates

Employment Type: Full Time

Salary: Not Specified

Candidate Prerequisites:

Customer Service & Telephone Communication Skills | Experience in Call Handling & Appointment Scheduling | Basic Proficiency in MS Office | Ability to Operate in Fast-Paced Environments

A healthcare organization in Dubai is seeking a customer-focused Call Center Agent to join its team. This position focuses on providing patient support, managing high-volume inbound and outbound phone calls, scheduling medical appointments, and delivering high-quality service in a healthcare environment.

The selected candidate will address patient inquiries, record interaction details, resolve service requests, and escalateg complex medical inquiries while protecting patient privacy and maintaining professional communication standards.

Key Responsibilities:

• Manage incoming and outgoing patient telephone calls in a professional manner.
• Provide accurate information regarding healthcare services, department locations, and facility policies.
• Schedule, confirm, update, and manage patient appointment rosters.
• Log patient interactions, call details, and service logs accurately into internal databases.
• Coordinate with internal healthcare units and escalateg complex medical inquiries to appropriate supervisors.

Requirements:

• Education & Experience: Previous experience in a call center or customer service setting is an advantage; prior healthcare support experience is preferred.
• Technical Skills: Proficiency with Microsoft Office, basic database management, phone switchboards, and digital scheduling tools.
• Key Competencies: Telephone etiquette, patient communication, appointment scheduling, record management, and discreet handling of confidential information.