Call Center Agent / Customer Service Representative

Healthline; Abu Dhabi; On-site; AED 45,000 - 100,000; Full time

Job summary

Healthline Day Surgery Center in Abu Dhabi is seeking a Call Center Agent to handle patient calls, provide accurate information about services, and schedule appointments.

You will support patients with pre- and post-operative instructions, maintain records, and collaborate with healthcare staff to ensure a smooth, positive patient experience. Fluency in Arabic and English and strong customer service skills are essential.

Qualifications

• Arabic and English fluency is required.
• Strong communication skills, both verbal and written.
• Exceptional customer service with a patient-oriented approach.
• Ability to handle a high call volume and work effectively in a fast-paced environment.
• Knowledge of medical terminology and previous call center or customer service experience preferred.

Responsibilities

• Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.
• Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.
• Documentation: Maintaining accurate and organized patient records, ensuring data integrity.
• Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.

Skills

Arabic fluency

English fluency

Communication skills

Customer service

Call center experience

Job description

Call Center Agent / Customer Service Representative

Abu Dhabi - United Arab Emirates Full Time - Onsite

As a Call Center Representative / Agent at Healthline Day Surgery Center, your primary responsibilities will include:

Patient Communication: Answering incoming calls promptly, providing accurate information about our services, and scheduling appointments efficiently.

Patient Support: Assisting patients with pre-operative and post-operative instructions, addressing inquiries, concerns, or complaints professionally.

Documentation: Maintaining accurate and organized patient records, ensuring data integrity.

Collaboration: Working closely with healthcare providers and team members to ensure seamless patient interactions and a positive patient experience.

Requirements

Qualifications:

To be successful in this role, you should possess:

Arabic and english fluency is required

Strong communication skills, both verbal and written.

Exceptional customer service skills with a patient-oriented approach.

Ability to handle a high call volume and work effectively in a fast-paced environment.

Preferred, but not required: Knowledge of medical terminology and previous call center or customer service experience.

About the Company

Healthline Medical Group is a leading healthcare provider in Abu Dhabi, offering comprehensive outpatient services, including specialized dental and cosmetic treatments. With a commitment to excellence, patient safety, and the latest medical advancements, we strive to deliver top-tier healthcare experiences to our patients.