Call Center Operator

Ras Al Khaimah RAK; Ras Al Khaimah; On-site; AED 39,000 - 61,000; Full time

Job summary

Ras Al Khaimah RAK in Ras Al Khaimah, UAE, is seeking a dedicated Call Center Executive to join our healthcare team. You will handle patient calls, answer inquiries, schedule and confirm appointments, and follow up on leads to convert inquiries into confirmed visits.

Ideal candidates possess strong communication and interpersonal skills, fluency in English with Arabic as an advantage, and a patient-focused attitude. Experience in medical centers or healthcare call centers is preferred.

Qualifications

• Experience in a medical center, hospital, dental clinic, or healthcare call center is preferred.
• Excellent communication and interpersonal skills.
• Good English communication skills; Arabic is an advantage.
• Strong follow-up and appointment-booking skills.
• Professional, positive, and patient-focused attitude.

Responsibilities

• Handle incoming and outgoing patient calls professionally.
• Respond to patient inquiries regarding services, appointments, and general information.
• Schedule, confirm, and follow up on patient appointments.
• Follow up with leads and convert inquiries into confirmed appointments.
• Maintain accurate patient and call records.
• Coordinate with the reception and medical teams when required.
• Provide excellent customer service and ensure a positive patient experience.

Skills

Communication skills

English language

Arabic language (advantage)

Appointment scheduling

Healthcare call center experience

Job description

A well-established medical center in Ras Al Khaimah is looking for a professional and motivated Call Center Executive to join our team.

Key Responsibilities:

• Handle incoming and outgoing patient calls professionally.
• Respond to patient inquiries regarding services, appointments, and general information.
• Schedule, confirm, and follow up on patient appointments.
• Follow up with leads and convert inquiries into confirmed appointments.
• Maintain accurate patient and call records.
• Coordinate with the reception and medical teams when required.
• Provide excellent customer service and ensure a positive patient experience.

Requirements:

• Previous experience in a medical center, hospital, dental clinic, or healthcare call center is preferred.
• Excellent communication and interpersonal skills.
• Good English communication skills; Arabic is an advantage.
• Strong follow-up and appointment-booking skills.
• Professional, positive, and patient-focused attitude.Candidates currently available in the UAE are preferred.

Location: Ras Al Khaimah, UAE

Position: Call Center Executive

• Industry: Healthcare / Medical Center