Healthcare Appointment Center Specialist

applydubaijob.com; Dubai; Sur place; AED 33 000 - 67 000; Plein temps

Résumé du poste

Confidential, a healthcare organization in Dubai, is seeking a patient-focused Call Center Agent to join its team. You will handle high-volume calls, provide information on services, and schedule appointments with privacy and professionalism.

You will log interactions, maintain accurate records, and escalate complex inquiries to supervisors while upholding patient confidentiality and service quality.

Qualifications

• Experience in a call center or customer service setting.
• Healthcare support experience is preferred.
• Strong verbal and written communication skills.
• Ability to handle high-volume inbound/outbound calls.

Responsabilités

• Handle incoming and outgoing patient calls in a professional manner.
• Provide accurate information regarding healthcare services, locations, and policies.
• Schedule, confirm, update, and manage patient appointments.
• Log patient interactions and service details in internal databases.
• Coordinate with healthcare teams and escalate complex inquiries.

Connaissances

Customer Service

Telephone Communication

Appointment Scheduling

MS Office

Fast-paced Environments

Outils

Phone Switchboards

Digital Scheduling Tools

Description du poste

Confidential, a healthcare organization in Dubai, is seeking a patient-focused Call Center Agent to join its team. You will handle high-volume calls, provide information on services, and schedule appointments with privacy and professionalism.

You will log interactions, maintain accurate records, and escalate complex inquiries to supervisors while upholding patient confidentiality and service quality.