Call Center Executive

Leading Edge; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

A prominent healthcare service provider in Dubai is seeking a skilled Call Center Executive to enhance their Customer Service team. In this role, you will manage patient inquiries and provide exceptional service, ensuring every caller has a positive experience. Ideal candidates will possess a Bachelor's degree and have 2-5 years of experience in a healthcare or customer service setting, with strong communication skills in English and proficiency in additional languages being a plus.

Qualifications

• 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations.
• Fluency in English (spoken and written) is essential.
• Proficiency in additional languages (Arabic, French, Russian) is a plus.

Responsibilities

• Handle inbound and outbound calls professionally and timely.
• Provide accurate information about clinics and services.
• Manage patient complaints and resolve issues effectively.
• Collaborate with internal teams for seamless patient experience.
• Document patient interactions and maintain records.
• Meet or exceed call quality and productivity targets.

Skills

Strong interpersonal skills

Communication skills

Problem-solving skills

Education

Bachelor's degree in a relevant field

Job description

Job Title: Call Center Executive Location: Dubai, UAE

Job Summary

Our client is seeking a highly skilled and experienced Call Center Executive to join their Customer Service team in Dubai. As a Call Center Executive, you will be the primary point of contact for patients, providing exceptional service and support while ensuring a positive experience for every caller.

Key Responsibilities

• Handle inbound and outbound calls, responding to patient inquiries and concerns in a professional and timely manner
• Provide accurate information about our clinics, services, and policies
• Manage patient complaints and concerns, resolving issues efficiently and effectively
• Collaborate with internal teams to ensure seamless patient experience
• Document patient interactions and maintain accurate records
• Meet or exceed call quality and productivity targets

Requirements & Qualifications

• Bachelors degree in a relevant field
• 2-5 years of experience in a healthcare setting, preferably in customer service or call center operations
• Strong interpersonal and communication skills
• Fluency in English (spoken and written)
• Proficiency in additional languages (Arabic, French, Russian) is a plus
• Excellent problem-solving and conflict resolution skills