Patient Relations

Aarna Health & Wellness; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Aarna Health & Wellness in Dubai seeks a proactive patient-facing professional to join our team. The role blends call center operations, patient relations, and social media communication to deliver a seamless, compassionate care journey from first contact to follow-up.

You will collaborate with medical, administrative, and operations teams, manage inquiries across channels, and uphold the highest standards of patient experience while using CRM and phone systems efficiently.

Qualifications

• Minimum 2 years in a UAE healthcare call center or patient relations role.
• Excellent English written and spoken; Arabic is a plus for broader communication.
• Strong business writing for social media responses.

Responsibilities

• Handle incoming patient calls and schedule appointments.
• Address inquiries and resolve concerns with high standards of care.
• Monitor social media and respond professionally to comments and DMs.
• Coordinate with medical, admin and operations teams for clear communication and swift resolutions.

Skills

Call center experience

Patient relations

Social media management

CRM systems

Phone systems

English proficiency

Tools

CRM software

Multiline phone system

Job description

Call Center Operations

Handle incoming patient calls schedule appointments address inquiries and resolve concerns efficiently while maintaining a high standard of care

Patient Relations

Serve as a compassionate point of contact ensuring every patient enjoys a seamless supportive journey from initial inquiry to follow-up care

Social Media Communication

Monitor and professionally respond to patient queries comments and direct messages across our social media channels Instagram Facebook Google Reviews etc

Cross-Team Coordination

Collaborate with medical administrative and operations teams to ensure accurate communication and swift conflict resolution

Experience

Minimum 2 years of experience in a call center or patient relations role specifically within the UAE healthcare sector.

Language Skills

Excellent, fluent command of English (spoken and written). Strong business writing skills are essential for managing social media responses. Arabic fluency is a strong plus.

Social Media Savvy

Hands-on experience managing and drafting tone-appropriate, compliant responses on social media platforms.

Technical Proficiency

Comfortable navigating healthcare CRM systems, patient management software, and multiline phone systems.

Soft Skills

Outstanding active listening skills, high emotional intelligence, problem-solving agility, and a calm demeanor under pressure.