Butler Manager

Silversea; Dubai; On-site; AED 180,000 - 320,000; Full time

Job summary

Silversea in Dubai seeks an experienced luxury butler to deliver exceptional guest services aboard our ultra-luxury environments. You will manage VIP requests, ensure brand-standard arrivals, and coach a diverse Butler team to maintain flawless service.

The ideal candidate has 2+ years in luxury hospitality, shipboard experience preferred, and fluent English; additional languages are highly valued. Certification from The International Butler Academy is an advantage.

Qualifications

• Minimum 2 years of Butler/guest-facing experience in luxury settings.
• Professional luxury service certification is an advantage.
• Previous shipboard experience is highly preferred.
• Excellent fluent English; multilingual abilities are assets.

Responsibilities

• Deliver exceptional butler services to guests.
• Fulfill guest orders, requests, and inquiries promptly.
• Conduct embarkation inspections of VIP suites.
• Ensure in-suite arrival procedures meet brand standards.
• Lead, coach and develop the Butler Team to achieve high performance.
• Mentor the Senior Butler for managerial responsibilities.

Skills

Butler experience

Luxury service certification

Shipboard experience

Fluent English

Multilingual (French/Spanish/Italian/R

Job description

Qualifications:

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment


• Professional Butler or luxury service certification such as \"The International Butler Academy) is an advantage


• Previous shipboard experience is highly preferred


• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).


• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

• Ensure delivery of exceptional butler services to guests


• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently


• Conduct embarkation inspections of all VIP suites


• Ensure in-suite arrival procedures are executed to brand standards.


• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.


• Mentor and prepare the Senior Butler for managerial responsibilities


• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.