Senior Butler

Dorchester Collection; Dubai; On-site; AED 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

World-class development opportunities

Complimentary stays with breakfast in…

50% off at bars and restaurants in Dor

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Company Accommodation

Company provided transportation

Uniform provided with laundering

Service Charge

Job summary

Dorchester Collection in Dubai seeks a Senior Butler to deliver bespoke luxury service and lead a multicultural team across our five-star hotels. You will provide anticipatory service, maintain impeccable etiquette, and ensure every detail reflects our legendary standards.

Collaborating with Housekeeping and Rooms, you mentor junior butlers, oversee in-suite amenities and guest itineraries, and coordinate with Front Office and F&B to flawlessly fulfill complex requests from pre-arrival to

Qualifications

• Certified butler professional with strong luxury service background.
• Minimum 2 years' experience in a luxury 5-star brand; Middle East experience advantageous.
• Excellent English communication and guest-facing skills.
• Ability to lead a multicultural team and maintain Dorchester standards.

Responsibilities

• Lead the butler service, delivering personalised anticipatory experiences.
• Mentor and develop a multicultural team to uphold luxury standards.
• Oversee in-suite amenities, complex requests, and guest itineraries.
• Collaborate with Housekeeping, Rooms, Front Office and F&B to ensure seamless service.

Skills

Leadership

Communication

Guest service

Problem solving

Attention to detail

Teamwork

Interpersonal skills

Guest etiquette

Education

Butler certification

Luxury hospitality experience (5-star)

Tools

PMS

Payroll systems

Purchasing systems

Budgeting tools

Job description

We are not just a collection of hotels but instead a talented community A family with a shared passion and commitment to unapologetically love and breathe who we are every day An eclectic grouping who really care about each other and our guests where belonging transcends all else We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity When submitting your application please let us know if you require any special accommodations during the interview process We care about your career and are known for having the absolute best people in the industry.

When you join us as a Senior Butler you start a unique opportunity to become celebrated as the very best in your field You ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story

Benefits

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

You ll love what you do and take pride in delighting our guests

Responsibilities

• Responsible for partnering closely with the Housekeeping and Rooms Division management teams to drive the butler service delivering personalized anticipatory experiences that exceed the expectations of our guests.
• Ensure the Butlers under your supervision possesses exhaustive knowledge of bespoke in-suite services advanced room technology and luxury amenities while continuously mentoring them to elevate their performance.
• Lead meticulous inspections of all butler pantries vacant suites and occupied rooms while collaborating seamlessly with Front Office and Food amp Beverage divisions to flawlessly execute complex requests.
• Responsible for guiding and developing a dedicated multicultural direct report ensuring that the impeccable world-class Dorchester standards are flawlessly maintained across all touchpoints.
• Welcome and host local and international guests with immaculate etiquette serving as their dedicated single point of contact from pre-arrival to departure to effortlessly orchestrate bespoke arrangements and itineraries.
• Anticipate and deftly resolve sophisticated guest concerns with absolute discretion and emotional intelligence ensuring swift flawless outcomes.

Requirements

• You ll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving attention to detail and the ability to quickly adapt to a constantly changing environment.
• You will have strong leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences.
• As a detail orientated and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS, payroll and purchasing systems and be computer literate.
• You will be able to comprehend budgets, P&L statements, payroll and purchasing systems to assist in the financial management of the department.
• Communication is what keeps our departments running perfectly.
• You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel.
• You can comfortably communicate in this language.
• You will have a least 2 years experience in a similar position in a luxury 5-star brand.
• pre-opening experience would be advantageous.
• Middle East experience would be advantageous.
• You must be a certified butler professional.