Business Process Management (BPM) / BPR Specialist – Dubai, UAE

Raqmiyat; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Raqmiyat in Dubai, UAE, seeks an experienced BPM/BPR Specialist with 5+ years to lead analysis, redesign, and optimization of business processes using Lean, AI, and automation. You will map processes, perform root-cause analyses, and establish metrics while coordinating with stakeholders to drive organizational transformation and government service excellence initiatives.

The role focuses on process optimization across operations, IT, and administration, with emphasis on data analytics, digital

Qualifications

• Minimum 5+ years of relevant professional experience.
• Experience in BPM and BPR.

Responsibilities

• Analyse existing business processes and identify improvement opportunities.
• Design and implement business process re-engineering initiatives.
• Map, evaluate, and redesign business workflows.
• Apply Lean methodologies to improve operational efficiency.
• Conduct root cause analysis to identify process bottlenecks.
• Establish performance measurement frameworks and monitor process effectiveness.
• Utilize data and business analytics to support process improvement decisions.
• Identify opportunities for automation and digital transformation.
• Explore AI capabilities to enhance business processes and services.
• Support project management activities using Agile methodologies.
• Improve customer experience and service delivery standards.
• Contribute to government service excellence initiatives.
• Coordinate with stakeholders to implement business process improvements.

Skills

Business Process Management

Business Process Re-engineering

Process mapping

Lean Six Sigma

Root cause analysis

Performance measurement

Data analytics

Automation

AI capabilities

Project management

Agile methodologies

Customer experience

Government service excellence

Stakeholder management

Job description

Location: Dubai, United Arab Emirates
Experience: 5+ Years
Candidate Preference: Arabic Nationals Preferred

Job Category:

• Operations & Supply Chain
• Business Development
• Administration & Office Support
• Information Technology (IT) & Software

Job Overview

An opportunity is available for an experienced Business Process Management (BPM) / Business Process Re-engineering (BPR) Specialist in Dubai, UAE. The position is suitable for professionals with at least five years of experience in business process management, process improvement, and organizational transformation.

The successful candidate will be responsible for analysing, redesigning, and optimizing business processes and services using BPM, BPR, Lean methodologies, data analytics, automation, and AI capabilities.

Candidates should have strong expertise in process mapping, root cause analysis, performance measurement, continuous improvement, and stakeholder management. Knowledge of project management, Agile methodologies, customer experience, and government service excellence will also be important for this role.

Arabic nationals are preferred for this opportunity.

Key Responsibilities

• Analyse existing business processes and identify improvement opportunities.
• Design and implement business process re-engineering initiatives.
• Map, evaluate, and redesign business workflows.
• Apply Lean methodologies to improve operational efficiency.
• Conduct root cause analysis to identify process bottlenecks.
• Establish performance measurement frameworks and monitor process effectiveness.
• Utilize data and business analytics to support process improvement decisions.
• Identify opportunities for automation and digital transformation.
• Explore AI capabilities to enhance business processes and services.
• Support project management activities using Agile methodologies.
• Improve customer experience and service delivery standards.
• Contribute to government service excellence initiatives.
• Coordinate with stakeholders to implement business process improvements.

Requirements & Qualifications

Experience Requirements

• Minimum 5+ years of relevant professional experience.
• Experience in Business Process Management (BPM) and Business Process Re-engineering (BPR).

Required Technical & Professional Skills

• Business Process Management (BPM).
• Business Process Re-engineering (BPR).
• Process mapping, analysis, and redesign.
• Lean Six Sigma and continuous improvement.
• Root cause analysis.
• Performance measurement.
• Data and business analytics.
• Automation and digital transformation.
• Artificial Intelligence (AI) capabilities.
• Project management.
• Agile methodologies.
• Customer experience.
• Government service excellence.
• Stakeholder management.

Candidate Preference

– Arabic nationals are preferred.

Salary, Benefits & Career Growth

The employer has not specified salary or additional employee benefits.

This opportunity provides exposure to business process optimization, Lean methodologies, digital transformation, automation, AI-enabled process improvement, and government service excellence initiatives.

Specific training, certification support, and additional professional development benefits have not been specified.