16082 - Process and Service Improvement Specialist

ParamInfo

Dubai

On-site

AED 180,000 - 360,000

Full time

3 days ago

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Job summary

ParamInfo in Dubai seeks a Process and Service Improvement Specialist to enhance business processes and services using BPM, BPR, Lean, analytics, automation and AI. You will work with process owners to reduce time, cost and manual work, delivering measurable operational improvements in line with government frameworks.

Minimum 5 years in BPM/BPR and process mapping, with expertise in automation, analytics and stakeholder collaboration, to drive end-to-end improvements across the organization.

Qualifications

Bachelor's degree in an engineering, analytics or information systems field.
Minimum 5 years in BPM/BPR, process mapping and redesign, Lean or operational excellence.

Responsibilities

Apply BPM/BPR/Lean across the company and support government process frameworks.
Analyse performance data to identify trends and opportunities for improvement.
Map end-to-end processes with As-Is and To-Be models, identify bottlenecks and non-value steps.
Lead workshops with stakeholders to validate findings and agree on actions.
Identify automation, digitalization, RPA and AI use cases for improvement.
Prepare business cases, dashboards and management reports on benefits and risks.
Document processes, roles, controls and performance indicators.

Skills

Process Improvement

BPM

BPR

Root Cause Analysis

RPA

Process Mapping

Education

Bachelor's degree (BPM related)

Tools

Lean Six Sigma

BPM

Data Analytics

Agile

RPA

AI for Business

Job description

16082 - Process and Service Improvement Specialist

Job Title: Process and Service Improvement Specialist

Job Location - Dubai

Job Description:

Analyse, redesign and improve business processes and services across company using approved BPM, BPR and Lean methodologies, data analytics, automation and AI capabilities. Work with process owners and relevant stakeholders to reduce time, cost, steps, requirements and manual work, simplify workflows, and deliver measurable improvements in operational performance and service delivery in line with applicable government frameworks.

ROLES & RESPONSIBILITIES:

Functional

Apply approved Business Process Management (BPM), Business Process Reengineering (BPR), Lean and process improvement methodologies across company. Support the implementation of government process and service improvement frameworks, including requirements related to the Global Star Rating System for Services, Zero Government Bureaucracy and Government Services 360.
Analyse process and service performance data using Data and Business Analytics to identify trends, gaps and improvement opportunities. Conduct benchmarking and assess emerging technologies, translating relevant leading practices into practical process and service improvements.
Map and analyse end-to-end processes using current-state (As-Is) and future-state (To-Be) models, identifying bottlenecks, duplication, unnecessary approvals, handoffs, manual activities and non-value-added steps.
Conduct root cause analysis and develop specific improvement actions. Redesign processes and services to reduce cycle time, cost, steps, requirements, effort and manual work, integrating approved Customer Experience (CX) insights without assuming ownership of CX activities.
Lead and facilitate process mapping, analysis and redesign workshops with process owners and relevant stakeholders to validate findings, develop solutions and agree on improvement actions.
Identify and assess opportunities for automation, digitalization, Robotic Process Automation (RPA) and AI-enabled process improvement. Develop practical AI use cases for document processing, validation, prediction, decision support, workflow improvement and service delivery.
Prepare business cases and improvement proposals outlining expected benefits, impact, risks and implementation priorities to support evaluation, decision-making and approval.
Document processes, procedures, roles, controls and process performance indicators in accordance with approved standards, ensuring that documentation reflects agreed process and service improvements.
Define and calculate process performance indicators, establish baseline measures, and assess results before and after implementation to evaluate improvement effectiveness and realized benefits.
Manage assigned process and service improvement projects, tracking scope, milestones, risks, issues, actions and benefits, and coordinating with relevant stakeholders to support timely delivery.
Prepare analytical dashboards and management reports showing process and service performance, improvement progress and realized benefits to support management oversight and further improvement decisions.

Required (Min. Experience):

Minimum 5 years of hands‑on experience in Business Process Management (BPM), Business Process Re‑engineering (BPR), process mapping and redesign, Lean/process improvement, or operational excellence.

Demonstrate practical experience in:

Developing As-Is and To-Be process maps.
Process analysis and redesign.
Root cause analysis and process performance measurement.
Delivering measurable process improvement results.
Managing or participating in process improvement projects.

Preferred:

Certification or practical knowledge in Lean, Agile, Customer Experience (CX), service excellence frameworks, Global Star Rating System for Services, Zero Government Bureaucracy, and Government Services 360.

KNOWLEDGE & SKILLS:

BPM, BPR & Process Mapping.
Data & Business Analytics.
Automation, Digital Transformation & AI.
Project Management & Agile.
Customer Experience & Government Service Excellence.
Stakeholder Management.

EDUCATION QUALIFICATION & CERTIFICATES:

Required (Min. Qualification):

Bachelor’s degree in industrial engineering, Quality Management, Business Analytics, Information Systems, or a closely related field, preferably with a focus on Business Process Management (BPM), process improvement, or service and customer experience improvement.

Preferred:

Professional certification or formal training in:
Lean Six Sigma
Business Process Management (BPM)
Data/Business Analytics
Agile
Process Automation / RPA
AI for Business / AI-enabled Process Improvement.
Knowledge of Customer Experience (CX), Global Star Rating System for Services, Zero Government Bureaucracy, and Government Services 360 is preferred.

Required Skills

Skill

Years

Months

Process and Service Improvement Specialist 5 0

Business Process Management (BPM) 5 0

Business Process Re-engineering (BPR) 5 0

Root Cause Analysis 5 0

Robotic Process Automation (RPA) 5 0

Process Mapping 5 0

Sai Vadapalli

8121005902 saipriya.v@paraminfo.com