Process Excellence & BPM Lead

Dubai Chambers; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Dubai Chambers is seeking a senior professional to implement a comprehensive Business Process Management system and drive process reengineering across the organization. You will support ISO certifications, governance frameworks, and corporate performance management while aligning initiatives with Dubai Government objectives.

Strong PM and auditing experience is essential in this role. The position requires collaboration across departments to sustain continuous improvement and adherence to

Qualifications

• Bachelor’s Degree in Industrial Engineering or Business Administration.
• Certified Internal ISO 9001 Auditor preferred.
• Certified Internal ISO 22301 Auditor preferred.

Responsibilities

• Improve service and operation models to boost productivity and efficiency.
• Develop and monitor annual service improvement plans.
• Support ISO IMS and internal/external audits.
• Maintain documentation and close non-conformities.
• Support corporate performance management and DGEP activities.
• Facilitate business process management, mapping and improvements.
• Ensure compliance with DC policies and SOPs.

Skills

Project management

Analytical skills

Influence at all levels

EFQM / DGEP knowledge

Bilingual Arabic and English

Quality management systems

Process modeling

Education

Bachelor’s Degree in Industrial Engineering or Business Administration

Job description

Dubai Chambers is seeking a senior professional to implement a comprehensive Business Process Management system and drive process reengineering across the organization. You will support ISO certifications, governance frameworks, and corporate performance management while aligning initiatives with Dubai Government objectives.

Strong PM and auditing experience is essential in this role. The position requires collaboration across departments to sustain continuous improvement and adherence to