BPM/BPR Specialist – AI-Driven Process Optimization (Dubai)

Raqmiyat; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Raqmiyat in Dubai, UAE, seeks an experienced BPM/BPR Specialist with 5+ years to lead analysis, redesign, and optimization of business processes using Lean, AI, and automation. You will map processes, perform root-cause analyses, and establish metrics while coordinating with stakeholders to drive organizational transformation and government service excellence initiatives.

The role focuses on process optimization across operations, IT, and administration, with emphasis on data analytics, digital

Qualifications

• Minimum 5+ years of relevant professional experience.
• Experience in BPM and BPR.

Responsibilities

• Analyse existing business processes and identify improvement opportunities.
• Design and implement business process re-engineering initiatives.
• Map, evaluate, and redesign business workflows.
• Apply Lean methodologies to improve operational efficiency.
• Conduct root cause analysis to identify process bottlenecks.
• Establish performance measurement frameworks and monitor process effectiveness.
• Utilize data and business analytics to support process improvement decisions.
• Identify opportunities for automation and digital transformation.
• Explore AI capabilities to enhance business processes and services.
• Support project management activities using Agile methodologies.
• Improve customer experience and service delivery standards.
• Contribute to government service excellence initiatives.
• Coordinate with stakeholders to implement business process improvements.

Skills

Business Process Management

Business Process Re-engineering

Process mapping

Lean Six Sigma

Root cause analysis

Performance measurement

Data analytics

Automation

AI capabilities

Project management

Agile methodologies

Customer experience

Government service excellence

Stakeholder management

Job description

Raqmiyat in Dubai, UAE, seeks an experienced BPM/BPR Specialist with 5+ years to lead analysis, redesign, and optimization of business processes using Lean, AI, and automation. You will map processes, perform root-cause analyses, and establish metrics while coordinating with stakeholders to drive organizational transformation and government service excellence initiatives.

The role focuses on process optimization across operations, IT, and administration, with emphasis on data analytics, digital