Business Process Consultant

BlackStone eIT; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Blackstone eIT seeks an experienced Business Process Consultant to lead process transformation, governance, and management initiatives in the UAE. You will drive process discovery, map and optimize processes, develop documentation, and establish ownership models with robust KPIs.

Proficiency in BPMN 2.0 and platforms like ARIS or Signavio is highly valued. You will facilitate stakeholder workshops, create SOPs, and support re-engineering and automation efforts while ensuring alignment with

Qualifications

• Experience in business process management, transformation, or re-engineering.
• Proficient in BPMN 2.0 and process modelling standards.
• Familiar with BPM platforms (ARIS, Signavio, Bizagi, OrbusInfinity).
• Ability to define process KPIs, RACI, and controls.
• Excellent stakeholder engagement and workshop facilitation.

Responsibilities

• Analyze, document, and optimize processes across functions.
• Lead process discovery workshops and interviews.
• Develop and maintain process models and SOPs.
• Define owners, roles, and governance frameworks.
• Prepare training materials and transfer knowledge.
• Support process improvements and automation initiatives.
• Ensure documentation aligns with standards.

Skills

Process discovery workshops

BPMN 2.0

Stakeholder engagement

Workshop management

Knowledge transfer

Education

Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, or a related field

Tools

ARIS

Signavio

Bizagi

OrbusInfinity

Job description

We are looking for an experienced Business Process Consultant to support business process transformation, process governance, and business process management initiatives. The successful candidate will lead process discovery workshops, map and optimize business processes, develop process documentation, and establish governance frameworks and ownership models. Experience with ARIS and other BPM platforms is highly desirable.

• - Analyze, document, and optimize business processes across business functions.
• - Conduct process discovery workshops, stakeholder interviews, and gap analyses.
• - Develop and maintain business process models using BPMN 2.0 standards.
• - Support process governance frameworks, process ownership models, and approval workflows.
• - Structure and maintain central process repositories and process classification frameworks.
• - Define and document process owners, approvers, roles, responsibilities, risks, and KPIs.
• - Develop standard operating procedures (SOPs), process guidelines, and supporting documentation.
• - Support process improvement, re-engineering, and automation initiatives.
• - Facilitate stakeholder workshops and communicate process changes effectively.
• - Prepare training materials and deliver knowledge transfer sessions to business users.
• - Support process reviews, validation, and user acceptance testing where required.
• - Ensure process documentation aligns with organizational standards and governance requirements.
• - Extensive experience in business process management, transformation, or re-engineering.
• - Strong knowledge of BPMN 2.0 and business process modelling standards.
• - Practical experience with BPM platforms such as ARIS, Signavio, Bizagi, or OrbusInfinity.
• - Experience establishing process governance frameworks and process ownership models.
• - Strong skills in process mapping, gap analysis, SOP development, and documentation.
• - Experience defining process KPIs, RACI matrices, and process controls.
• - Excellent stakeholder engagement, facilitation, and workshop management skills.
• - Ability to deliver training and knowledge transfer to business users.
• - Strong communication and presentation skills in Arabic and English.
• - Bachelor's degree in Industrial Engineering, Business Administration, Information Systems, or a related field.
• - BPM professional certification or equivalent qualification.
• - Lean Six Sigma certification.
• - ITIL Foundation certification.
• - Experience working with government or semi-government entities.
• - Familiarity with government excellence frameworks such as DGEP or EFQM