Business Coach Manager - Delivery Partners

Amazon UAE; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Q-Express Documents Transport in Dubai is seeking a Business Coach Manager to guide Delivery Service Partner owners through launch, operation, and growth of last-mile delivery networks. You will act as both advisor and operator, translating performance data into practical improvements across the DSP lifecycle.

The role requires collaboration with Station Operations, Compliance and Finance to drive operational excellence, safety, and program-aligned growth on-site in Dubai.

Qualifications

• Bachelor's degree.
• Experience analyzing data and applying best practices to assess performance drivers.
• 2 years of mentoring, leading, and coaching experience.

Responsibilities

• Partner with a portfolio of DSP owners at different stages of their business lifecycle.
• Support DSP onboarding and preparation for business launch.
• Guide owners as they scale operations and address challenges.
• Help DSPs establish resources to ramp up operations and prepare for peak periods.
• Work with owners on business strategy, accountability, engagement, and KPIs.
• Identify obstacles affecting performance and recommend practical solutions.
• Coordinate Business and Financial Health Reviews with insights and benchmarking.
• Analyze problems and performance data to identify opportunities for improvement.

Skills

Data analysis

Mentoring

Education

Bachelor's degree

Job description

Business Coach Manager - Delivery Partners Job Snapshot Role: Business Coach Manager Location: Dubai, UAE Industry: Logistics and Supply Chain Function: Management Consultant Experience: Not specified Job Type: Full Time Position Overview Amazon is hiring a Business Coach Manager in Dubai, UAE to advise and support Delivery Service Partner business owners as they launch, operate, and scale last mile delivery businesses. Working as both an advisor and operating partner, the role manages DSP relationships throughout the business lifecycle, analyzes performance, supports business planning, identifies operational and financial challenges, and helps owners implement practical solutions while meeting program requirements.

Job Details Country: UAE City: Dubai Industry: Logistics and Supply Chain Function: Management Consultant Salary: Not disclosed Gender: No Preference Candidate Nationality: Not specified Job Type: Full Time Work Arrangement: On-site

Key Job Responsibilities

• Partner with a portfolio of Delivery Service Partner owners at different stages of their business lifecycle.
• Support DSP owners through program onboarding and preparation for business launch.
• Guide owners as they scale their operations and address emerging business and operational challenges.
• Help DSPs establish the resources needed to ramp up operations effectively and prepare for peak periods.
• Work with owners on business strategy, accountability, engagement, and key performance metrics.
• Identify obstacles that could affect business performance and recommend practical solutions.
• Coordinate Business and Financial Health Reviews covering performance, business opportunities, benchmarking data, and actionable insights.
• Analyze problems and performance data to identify opportunities for operational improvement.
• Identify workflow inefficiencies and help formulate and implement improvements at both DSP and network levels.
• Support improvements to financial, operational, and safety practices across the delivery network.
• Collaborate with Station Operations Managers, Compliance, Finance, and other internal teams to support DSP launch and growth in accordance with program requirements.
• Drive change internally and externally by translating analysis and business insights into recommendations and follow-through.
• Help improve the overall experience of individual DSP owners while supporting broader program objectives.

Basic Qualifications

• Bachelor 's degree.
• Experience analyzing data and applying best practices to assess performance drivers.

Preferred Qualifications

• 2 years of mentoring, leading, and coaching experience.

Business Coaching Focus

The Business Coach Manager serves as a trusted advisor to DSP owners while maintaining a strong focus on measurable business performance. The position requires the ability to work across operational, financial, compliance, and safety considerations, helping owners make informed decisions while identifying opportunities for improvement across the wider delivery network.

About the Company

This position is with Q-Express Documents Transport and supports Amazon 's Delivery Service Partner program from its corporate office in Dubai, UAE.

Job ID: A10558303.