Relationship Officer – Branches

AimGulf; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) is seeking a Relationship Officer – Branches in Dubai to manage deposits, customer inquiries and complaints, ensuring compliance and high service standards. You will coordinate with multiple departments, cross-sell ADIB products, and drive monthly targets from a customer-centric perspective.

The role requires strong knowledge of UAE banking regulations, Central Bank standards, and retail banking processes, with a focus on delivering a warm, professional customer

Qualifications

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Sales skills

Responsibilities

• Handle inquiries related to deposit accounts for home finance customers.
• Close Home Finance customer complaints and ensure customer satisfaction.
• Maintain TAT adherence and strive to exceed customer expectations.
• Keep Home finance customers informed on the status of their query.
• Coordinate with other departments professionally.
• Provide service skills support and coach colleagues; participate in reviews.
• Ensure compliance with bank policies and day-to-day procedures.

Skills

Retail banking knowledge

Credit & operational policies

UAE banking regulations

Central Bank regulations

Competitor awareness

Service standards

Sales skills

Job description

Job Title: Relationship Officer – Branches

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 30 October 2026

Job Reference/ID: 4830

Job Description / Role:

Managing products and service functions to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Key Responsibilities:

• Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
• Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided
• Ensure TAT is adhered to and where possible exceed customer expectations
• Ensure Home finance customer is constantly informed on status of his/her query.
• Co-ordinate and liaise with other departments in a professional manner
• Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders
• Ensure compliance with bank policies
• Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.
• Cross sells ADIB products to HF customers.
• Achieving Monthly Budget
• Response to be provided for Internal Audit & ICD Comments.
• Compliance of policies & procedures
• Positive customer feedback
• Tasks to be completed within specified TAT

Experience Required:

• Minimum 0-2 years’ experience as a Customer Relations or similar roles in a banking environment

Skills Required:

• Broad knowledge of ADIB’s Retail Banking financial products & services
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
• Good knowledge of UAE banking practices, regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Sales skills

Employment / Job Type: Full Time

Nationality: UAE National (Emiratisation)

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry: Banking

Department / Functional Area: ADIB

Closing Date: 29 November 2026