Dubai Digital Transformation & Process Improvement Analyst

eMinds; Dubai; On-site; AED 1,935,000 - 2,618,000; Full time

Job summary

eMinds in Dubai seeks an experienced Business Process Analyst to analyze, map, and optimize enterprise processes across multiple departments, aligning with ITIL, COBIT, BPMN and governance frameworks to enhance efficiency and service quality.

You will document workflows with ARIS and Visio, identify gaps and improvement opportunities, support digital transformation, and drive process standardization while collaborating with stakeholders, IT teams, and operations.

Qualifications

• Bachelor’s degree in Business, Engineering, Information Technology, or related field.
• 5–10 years of experience in business process consulting or related roles.
• Strong knowledge of ITIL, COBIT, and BPMN.
• Hands-on experience with ARIS or Microsoft Visio.
• Experience documenting enterprise processes and workflows.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Analyze existing As-Is processes across multiple departments.
• Identify gaps, bottlenecks, risks, and opportunities for improvement.
• Document workflows using ARIS or Visio.
• Develop process maps, SOPs, and process documentation.
• Support automation and digital transformation initiatives.
• Map processes to ITIL, COBIT, BPMN and governance frameworks.
• Define and improve incident, problem, change, and service requests processes.
• Collaborate with stakeholders to improve efficiency and service quality.
• Facilitate workshops and stakeholder engagement.
• Support change management and process adoption.
• Develop process performance metrics and continuous improvement recommendations.
• Keep process documentation accurate and up-to-date.
• Translate complex processes into clear business documentation.

Skills

Process mapping

Process documentation

Process improvement

Stakeholder management

Workshop facilitation

Digital transformation

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

ARIS

Microsoft Visio

Job description

eMinds in Dubai seeks an experienced Business Process Analyst to analyze, map, and optimize enterprise processes across multiple departments, aligning with ITIL, COBIT, BPMN and governance frameworks to enhance efficiency and service quality.

You will document workflows with ARIS and Visio, identify gaps and improvement opportunities, support digital transformation, and drive process standardization while collaborating with stakeholders, IT teams, and operations.