Body & Paint Auto Service Advisor – Customer Focused

AlFuttaim; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Al-Futtaim is seeking an experienced Service Advisor specialized in Body and Paint in Abu Dhabi, UAE. You will deliver professional customer service, manage service sales, and ensure quality and compliance with service procedures.

The role requires 3-6 years in Body and Paint advisory, a Diploma or Degree in Mechanical or Automobile Engineering, and a strong focus on customer retention, NPS targets, and continuous improvement. On-site, full-time position with career growth opportunities.

Qualifications

• Strong customer service and relationship management skills.
• Proven ability to maintain customer satisfaction and service standards.
• Experience in automotive Body and Paint service advisory operations.
• Knowledge of vehicle body parts and mechanical components for Body and Paint repairs.
• Strong service sales and upselling capabilities.
• Understanding of workshop quality, safety, and operational standards.
• Familiarity with workshop operating procedures and service processes.
• Awareness of 5S workplace organization practices.
• Health, safety, and environmental compliance awareness.
• Commitment to learning and continuous improvement.

Responsibilities

• Deliver a professional and consistent customer service experience throughout the automotive service journey.
• Support customer retention by following AF standards and established service processes.
• Work toward achieving a Net Promoter Score (NPS) above 70.
• Promote incremental service packages and additional products offered by the company.
• Apply knowledge of automotive body parts and mechanical components relevant to Body and Paint repairs.
• Maintain workplace discipline and comply with SOPs.

Skills

Customer service

Relationship management

Body & Paint advisory

Upselling

Workshop procedures

5S organization

Health and safety

Continuous improvement

Communication

Mechanical knowledge

Education

Diploma or Degree in Mechanical or Automobile Engineering

Job description

Al-Futtaim is seeking an experienced Service Advisor specialized in Body and Paint in Abu Dhabi, UAE. You will deliver professional customer service, manage service sales, and ensure quality and compliance with service procedures.

The role requires 3-6 years in Body and Paint advisory, a Diploma or Degree in Mechanical or Automobile Engineering, and a strong focus on customer retention, NPS targets, and continuous improvement. On-site, full-time position with career growth opportunities.