Bilingual Help Desk Operator (Arabic/English) - Immediate Start

Reap HR Consultancy; Abu Dhabi; On-site; AED 33,000 - 61,000; Part time

Job summary

Reap HR Consultancy in Abu Dhabi, UAE is urgently hiring a Male Help Desk Operator for a temporary 1-month project. The role requires bilingual communication in Arabic and English and strong customer service abilities.

The candidate will handle help desk inquiries, log service requests, coordinate with technical teams, and maintain records. Immediate joining is essential for this contract.

Qualifications

• Arabic and English communication skills are mandatory.
• Good verbal and written communication skills.
• Good computer skills, including MS Office and email.
• Strong customer service and problem-solving skills.
• Ability to accurately record and follow up on service requests.
• Must be available for immediate joining/mobilization.
• Must be willing to work in Abu Dhabi.

Responsibilities

• Receive and respond to help desk calls, enquiries, and service requests.
• Communicate professionally with users in Arabic and English.
• Log complaints, incidents, and service requests accurately.
• Coordinate reported issues with relevant site or technical teams.
• Follow up on open requests and provide status updates.
• Maintain accurate help desk records and daily logs.
• Escalate urgent or unresolved issues to the appropriate supervisor.
• Provide professional customer service and assistance.
• Support basic administrative and reporting activities.
• Maintain confidentiality of project and user information.

Job description

Reap HR Consultancy in Abu Dhabi, UAE is urgently hiring a Male Help Desk Operator for a temporary 1-month project. The role requires bilingual communication in Arabic and English and strong customer service abilities.

The candidate will handle help desk inquiries, log service requests, coordinate with technical teams, and maintain records. Immediate joining is essential for this contract.