Bilingual Help Desk (Arabic/English) – Abu Dhabi

Redford Recruiters; Abu Dhabi; On-site; AED 33,000 - 61,000; Part time

Benefits offered by this job

Accommodation provided

Transportation provided

Potential contract extension

Job summary

Redford Recruiters in Abu Dhabi, UAE, urgently seeks a Male Help Desk Operator for a 1-month temporary project. The role requires immediate mobilization and fluency in Arabic and English to handle help desk enquiries and maintain accurate records. Strong customer service and communication skills are essential.

You will log requests, coordinate with site teams, follow up on issues, and provide professional administrative support under pressure. Accommodation and transportation are provided.

Qualifications

• Arabic and English communication skills are mandatory.
• Good verbal and written communication skills.
• Good computer skills, including MS Office and email.

Responsibilities

• Receive and respond to help desk calls, enquiries, and service requests.
• Communicate professionally with users in Arabic and English.
• Log complaints, incidents, and service requests accurately.
• Coordinate reported issues with relevant site or technical teams.
• Follow up on open requests and provide status updates.
• Maintain accurate help desk records and daily logs.
• Escalate urgent or unresolved issues to the appropriate supervisor.
• Provide professional customer service and assistance.
• Support basic administrative and reporting activities.
• Maintain confidentiality of project and user information.

Skills

Arabic

English

Customer service

Problem solving

Record keeping

Organized

Mobilization

MS Office

Email

Tools

MS Office

Email

Job description

Redford Recruiters in Abu Dhabi, UAE, urgently seeks a Male Help Desk Operator for a 1-month temporary project. The role requires immediate mobilization and fluency in Arabic and English to handle help desk enquiries and maintain accurate records. Strong customer service and communication skills are essential.

You will log requests, coordinate with site teams, follow up on issues, and provide professional administrative support under pressure. Accommodation and transportation are provided.