Bilingual Help Desk & Operations Coordinator

Salayel Hospitality; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

A premier hospitality company in Abu Dhabi is seeking a proactive Administrative and Helpdesk Support professional. This role involves managing service requests, supporting operations and property management teams, and requires fluency in Arabic and English. Candidates should have a minimum of 3 years of experience in helpdesk or operations support. Strong organizational, communication, and multitasking skills are essential for this fast-paced work environment. The position offers an opportunity to contribute to the smooth day-to-day operations of the company.

Qualifications

• Minimum 3 years of experience in helpdesk coordination, administration, or operations support.
• Experience in property management or service coordination preferred.

Responsibilities

• Manage and respond to all incoming helpdesk calls and service requests.
• Log, track, and monitor service requests.
• Coordinate with internal teams and service providers.
• Provide administrative support to Operations Managers and Property Managers.
• Prepare operational reports as required.

Skills

Fluency in Arabic and English

Strong knowledge of helpdesk coordination

Advanced MS Office skills

Excellent communication skills

Organization and multitasking abilities

Customer service orientation

Education

Diploma in Administration or Business Administration

Office Management certification

Tools

ERP systems

CAFM systems

helpdesk platforms

Job description

A premier hospitality company in Abu Dhabi is seeking a proactive Administrative and Helpdesk Support professional. This role involves managing service requests, supporting operations and property management teams, and requires fluency in Arabic and English. Candidates should have a minimum of 3 years of experience in helpdesk or operations support. Strong organizational, communication, and multitasking skills are essential for this fast-paced work environment. The position offers an opportunity to contribute to the smooth day-to-day operations of the company.