Bilingual Help Desk Operator (Arabic/English) — Immediate Start

Client of Reap HR; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

Client of Reap HR in Abu Dhabi UAE is urgently hiring a professional Male Help Desk Operator for a temporary one-month project with a construction-based client.

The role handles help desk enquiries, records service requests, coordinates with site and technical teams, and maintains accurate logs. Fluency in Arabic and English is required, with strong customer service and administrative skills, and immediate mobilisation is expected.

Qualifications

• Male candidates only; bilingual in Arabic and English.
• Experience in help desk, customer service, or similar role preferred.
• Strong verbal and written communication; good computer skills.

Responsibilities

• Receive and respond to help desk calls, enquiries and service requests.
• Log complaints, incidents and service requests accurately.
• Coordinate reported issues with relevant site or technical teams.
• Follow up on open requests and provide status updates.
• Maintain accurate help desk records and daily logs.
• Escalate urgent or unresolved issues to the appropriate supervisor.
• Provide professional customer service and assistance.
• Support basic administrative and reporting activities.
• Maintain confidentiality of project and user information.

Skills

Arabic & English communication

Customer service

MS Office

Data entry

Job description

Client of Reap HR in Abu Dhabi UAE is urgently hiring a professional Male Help Desk Operator for a temporary one-month project with a construction-based client.

The role handles help desk enquiries, records service requests, coordinates with site and technical teams, and maintains accurate logs. Fluency in Arabic and English is required, with strong customer service and administrative skills, and immediate mobilisation is expected.