Bilingual CFD Support Specialist (Mandarin/English) Night Shift

Mitrade; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Dynamic multi-cultural team

Job summary

Mitrade in Dubai seeks a customer service specialist to respond to clients via web chat, phone, email and social channels, delivering timely and accurate support for account-related inquiries.

You will proactively learn about financial markets and Mitrade’s platforms, work night shifts (4:00pm to 00:00am) with a 5-day week, and collaborate with a global, multi-cultural team to provide best-in-class service.

Qualifications

• Minimum 2 years customer service experience, ideally in CFD/financial services
• Proficient in Chinese (Mandarin) and English
• Willing to work night shifts to support global customers

Responsibilities

• Provide high quality service across web chat, phone, email and social channels
• Resolve customer queries promptly and identify solutions
• Probe for customer needs, identify opportunities to improve experience
• Liaise with departments to resolve inquiries
• Learn about financial markets and Mitrade platforms

Skills

Bilingual English/Chinese

Night shift ability

Customer service

MS Office

Tools

MS Office

Job description

Mitrade in Dubai seeks a customer service specialist to respond to clients via web chat, phone, email and social channels, delivering timely and accurate support for account-related inquiries.

You will proactively learn about financial markets and Mitrade’s platforms, work night shifts (4:00pm to 00:00am) with a 5-day week, and collaborate with a global, multi-cultural team to provide best-in-class service.