Dubai Night-Shift Client Support Specialist

Equiti Group

Dubai

On-site

AED 67,000 - 112,000

Full time

8 days ago

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Benefits offered by this job

Competitive salary package

Performance-based bonus

Medical insurance for employees and/fm

Smart working options

Employee wellness initiatives

Career development opportunities

Job summary

Equiti Group is hiring for a Client Support Officer on the night shift in Dubai. The role focuses on delivering professional, accurate customer service across multiple channels, maintaining a positive attitude, and coordinating with internal teams to ensure smooth client onboarding and trading experiences.

Ideal candidates have a Bachelor’s degree in Accounting/Finance/Economics/Business and proficiency in English and Arabic.

Qualifications

Bachelor’s degree in accounting/finance/economics or business-related field.
Experience in finance/banking is an advantage.
Experience in customer support is required.
Excellent interpersonal and bilingual English/Arabic communication.

Responsibilities

Provide professional, efficient and customer-oriented service across channels.
Maintain a positive and professional attitude with customers via email, phone and live chat.
Collaborate with departments to ensure accurate and prompt responses to client inquiries.
Build strong relationships with clients and teammates to improve the overall experience.
Assist in developing policies to ensure an excellent trading experience.