Mandarin Banking Support Specialist — Dubai

DiceTek UAE; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Opportunity to work in a professional contact centre environment

Exposure to international banking standards and practices

Supportive and structured work environment

Job summary

Dicetek LLC in Dubai is seeking a Mandarin Speaking Customer Support Executive to enhance client satisfaction in banking services. You will manage customer inquiries through various channels while ensuring compliance with banking standards.

The ideal candidate will have a Bachelor's degree and strong skills in Mandarin and English. Join a supportive environment that offers exposure to international banking standards and clear performance expectations.

Qualifications

• Bachelor's degree with relevant contact centre or customer service experience.
• Mandatory fluency in spoken and written Mandarin.
• Good command of spoken and written English.
• Basic knowledge of banking products and customer service standards.
• Willingness and flexibility to work in shifts.

Responsibilities

• Handle customer inquiries via phone, email, and chat related to banking products.
• Provide accurate information and solutions to maintain customer satisfaction.
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Maintain accurate records of customer interactions in banking systems.
• Adhere to service level agreements, quality benchmarks, and regulatory compliance.

Skills

Fluency in spoken and written Mandarin

Good command of spoken and written English

Strong communication skills

Problem-solving skills

Customer-handling skills

Education

Bachelor's degree

Job description

Dicetek LLC in Dubai is seeking a Mandarin Speaking Customer Support Executive to enhance client satisfaction in banking services. You will manage customer inquiries through various channels while ensuring compliance with banking standards.

The ideal candidate will have a Bachelor's degree and strong skills in Mandarin and English. Join a supportive environment that offers exposure to international banking standards and clear performance expectations.