Mandarin Speaking Customer Support Executive - Banking - Dicetek LLC - Dubai, UAE

DiceTek UAE; Dubai; On-site; AED 100,440 - 133,920; Full time

Benefits offered by this job

Opportunity to work in a professional contact centre environment

Exposure to international banking standards and practices

Supportive and structured work environment

Job summary

Dicetek LLC in Dubai is seeking a Mandarin Speaking Customer Support Executive to enhance client satisfaction in banking services. You will manage customer inquiries through various channels while ensuring compliance with banking standards.

The ideal candidate will have a Bachelor's degree and strong skills in Mandarin and English. Join a supportive environment that offers exposure to international banking standards and clear performance expectations.

Qualifications

• Bachelor's degree with relevant contact centre or customer service experience.
• Mandatory fluency in spoken and written Mandarin.
• Good command of spoken and written English.
• Basic knowledge of banking products and customer service standards.
• Willingness and flexibility to work in shifts.

Responsibilities

• Handle customer inquiries via phone, email, and chat related to banking products.
• Provide accurate information and solutions to maintain customer satisfaction.
• Resolve customer issues efficiently and escalate complex cases when necessary.
• Maintain accurate records of customer interactions in banking systems.
• Adhere to service level agreements, quality benchmarks, and regulatory compliance.

Skills

Fluency in spoken and written Mandarin

Good command of spoken and written English

Strong communication skills

Problem-solving skills

Customer-handling skills

Education

Bachelor's degree

Job description

Mandarin Speaking Customer Support Executive – Banking – Dicetek LLC – Dubai, UAE

Position Overview The Mandarin Speaking Customer Support Executive role at Dicetek LLC in Dubai supports banking clients by delivering high‑quality customer service across multiple channels. The role focuses on handling customer inquiries, resolving issues efficiently, and ensuring compliance with banking standards while providing a professional and positive customer experience.

Job Details

Country: UAE
City: Dubai
Industry: Banking
Function: Customer Support
Salary: 9,000–12,000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full‑time

Role Summary

The Mandarin Speaking Customer Support Executive is responsible for managing customer interactions related to banking products and services through phone, email, and chat. The role requires strong communication skills in Mandarin and English, attention to detail, and the ability to work in a shift‑based environment while meeting service quality and compliance standards.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat related to banking products and services
• Provide accurate information and solutions while maintaining customer satisfaction
• Resolve customer issues efficiently and escalated complex cases when required
• Maintain accurate and complete records of customer interactions in banking systems
• Adhere to service level agreements, quality benchmarks, and regulatory compliance requirements
• Deliver a consistently professional, courteous, and positive customer experience
• Follow internal processes, customer service standards, and data confidentiality guidelines

Candidate Requirements

• Bachelor's degree with relevant contact centre or customer service experience
• Mandatory fluency in spoken and written Mandarin
• Good command of spoken and written English
• Basic knowledge of banking products and customer service standards
• Willingness and flexibility to work in shifts
• Strong communication, problem‑solving, and customer‑handling skills

Why Join Us

• Opportunity to work in a banking support role within a professional contact centre environment
• Exposure to international banking standards and customer service practices
• Supportive and structured work environment with clear performance expectations

About the Company

Dicetek LLC is a technology and professional services company based in Dubai, delivering skilled resources and digital solutions to banking and enterprise clients across the UAE. Dicetek supports organisations with customer service, IT, and business operations roles while maintaining high standards of quality, compliance and client satisfaction.