CS Representative (Mandarin Speaking)

Mitrade; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Dynamic multi-cultural team

Job summary

Mitrade in Dubai seeks a customer service specialist to respond to clients via web chat, phone, email and social channels, delivering timely and accurate support for account-related inquiries.

You will proactively learn about financial markets and Mitrade’s platforms, work night shifts (4:00pm to 00:00am) with a 5-day week, and collaborate with a global, multi-cultural team to provide best-in-class service.

Qualifications

• Minimum 2 years customer service experience, ideally in CFD/financial services
• Proficient in Chinese (Mandarin) and English
• Willing to work night shifts to support global customers

Responsibilities

• Provide high quality service across web chat, phone, email and social channels
• Resolve customer queries promptly and identify solutions
• Probe for customer needs, identify opportunities to improve experience
• Liaise with departments to resolve inquiries
• Learn about financial markets and Mitrade platforms

Skills

Bilingual English/Chinese

Night shift ability

Customer service

MS Office

Tools

MS Office

Job description

Mitrade is an award-winning global Contract for Difference (CFD) and forex broker, regulated by authorities in Australia (ASIC), Cyprus (CySEC), the Cayman Islands (CIMA), Mauritius (FSC), South Africa (FSCA), and the United Arab Emirates (CMA). Mitrade was founded in Melbourne, Australia, and has offices worldwide.

Leveraging proprietary in-house state-of-the-art technology, Mitrade has developed a one-stop digital trading platform tailored for investors. Mitrade offers market data, news and analysis, plus trading and risk management services within a comprehensive user-centric FinTech ecosystem.

Mitrade serves over seven million users worldwide and offers accessibility across mobile iOS and Android, desktop, and web platforms.

Role Summary:

Responding to clients’ inquiries via various means/channels in a timely manner, processing account applications in accordance with regulatory requirements. Ability to work night shifts to provide a well-rounded service to global customers.

What are your key day-to-day responsibilities:

• Provide high quality and best-in-class service to our clients across web chat, phone, email and social media channels (bulk of the interaction will be over web chat).
• Consistently take initiative to resolve customers’ queries with full dedication and determination by identifying problems and solutions in a timely manner.
• Skilfully probe for and understand customers’ needs, identify business opportunities and ways to improve customers’ experience; go above and beyond ‘customer service’.
• Proactively liaise with various departments to assist in resolving customers’ queries.
• Proactively learn about the financial markets, CFD industry and Mitrade’s platforms.

What We Require from You:

• Based in Dubai
• Able to work night shift (4:00pm to 00:00am) and perform duties through telecommuting arrangement.
• 5-day work week (Including Public Holiday); Shift duty on weekend may be required.
• Minimum of 2 years CS experience; experience in CFD, or financial services is advantageous
• Proficient in Chinese (Mandarin) and English.
• Strong eagerness to learn about financial markets including foreign exchange, global share indices, commodities, crypto currencies.
• Be a team player and collaborate with the CS Team to handle chats and provide high-quality customer feedback.
• Open minded and willingness to commit to a long-term career growth and professional developments.
• Strong MS Office Skills

What You Can Look Forward To:

• Competitive compensation package
• Career growth and personal development within a growing global organization
• A flat organizational structure that values collaboration and transparency
• Be part of a dynamic and multi-cultural team
• Career growth opportunities with global offices