Bilingual Arabic Contact Centre Agent - E-commerce Support

TASC Outsourcing; Dubai; On-site; AED 50,000 - 54,000; Full time

Job summary

TASC Outsourcing in Dubai is seeking an Arabic-speaking Contact Centre Agent to support customers across calls, emails and live chat for retail and e-commerce. Immediate joining is required for a 3-month contract.

You will handle orders, inquiries on deliveries, returns, refunds, and promotions, using CRM/ticketing systems, and coordinating with stores and logistics to resolve issues while maintaining high CSAT. Fluency in Arabic and English is mandatory.

Qualifications

• Fluent Arabic and English – spoken and written.
• Minimum 1 year of experience in Retail / E-commerce Customer Service.
• Experience handling voice and non-voice customer interactions.
• Good understanding of online orders, deliveries, returns, refunds, and customer complaints.
• Visa sponsorship required.

Responsibilities

• Handle inbound and outbound customer calls, emails, and live chats.
• Assist customers with product availability, pricing, specifications, colours, sizes, and promotions.
• Support e-commerce orders, order tracking, payments, and delivery-related queries.
• Coordinate with stores, warehouse, logistics, and delivery teams for order resolution.
• Manage customer requests related to returns, exchanges, refunds, cancellations, and warranty claims.
• Resolve complaints including delayed deliveries, damaged products, missing items, and incorrect orders.
• Guide customers on online shopping, account queries, payment processes, and website navigation.
• Provide information on stores, operating hours, stock availability, and promotions.
• Maintain accurate customer interactions and case updates in the CRM / ticketing system.
• Follow up with customers and ensure timely resolution and customer satisfaction.

Skills

Arabic Customer Service

Bilingual Communication

Inbound/Outbound Calls

Email & Live Chat Support

CRM / Ticketing

Tools

CRM Tools

Job description

TASC Outsourcing in Dubai is seeking an Arabic-speaking Contact Centre Agent to support customers across calls, emails and live chat for retail and e-commerce. Immediate joining is required for a 3-month contract.

You will handle orders, inquiries on deliveries, returns, refunds, and promotions, using CRM/ticketing systems, and coordinating with stores and logistics to resolve issues while maintaining high CSAT. Fluency in Arabic and English is mandatory.