Bilingual Call Center Agent — Flexible Shifts

Tafaseel BPO; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

Tafaseel BPO in Dubai is seeking a motivated Call Center Agent to efficiently handle customer interactions. The ideal candidate will be responsible for inbound and outbound calls, ensuring customer satisfaction through accurate information and timely support.

Applicants should have at least 3 years of experience in customer service, with strong communication skills in English and Arabic. The role requires problem-solving abilities and flexibility in working hours, including weekends.

Qualifications

• Minimum of 3 years in a customer service or call center role.
• Ability to work under pressure and manage multiple tasks efficiently.
• Flexible to work shifts, including weekends if required.

Responsibilities

• Handle inbound and outbound customer calls efficiently and professionally.
• Provide accurate and complete information to clients based on services.
• Address customer inquiries, concerns, and complaints with empathy.

Skills

Excellent communication skills in English

Problem-solving skills

Interpersonal skills

Proficient in MS Office

CRM systems

Job description

Tafaseel BPO in Dubai is seeking a motivated Call Center Agent to efficiently handle customer interactions. The ideal candidate will be responsible for inbound and outbound calls, ensuring customer satisfaction through accurate information and timely support.

Applicants should have at least 3 years of experience in customer service, with strong communication skills in English and Arabic. The role requires problem-solving abilities and flexibility in working hours, including weekends.