Contact Centre Agent

TASC Outsourcing

Dubai

On-site

AED 50,000 - 54,000

Full time

14 days+

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Job summary

TASC Outsourcing in Dubai is seeking an Arabic-speaking Contact Centre Agent to support customers across calls, emails and live chat for retail and e-commerce. Immediate joining is required for a 3-month contract.

You will handle orders, inquiries on deliveries, returns, refunds, and promotions, using CRM/ticketing systems, and coordinating with stores and logistics to resolve issues while maintaining high CSAT. Fluency in Arabic and English is mandatory.

Qualifications

Fluent Arabic and English – spoken and written.
Minimum 1 year of experience in Retail / E-commerce Customer Service.
Experience handling voice and non-voice customer interactions.
Good understanding of online orders, deliveries, returns, refunds, and customer complaints.
Visa sponsorship required.

Responsibilities

Handle inbound and outbound customer calls, emails, and live chats.
Assist customers with product availability, pricing, specifications, colours, sizes, and promotions.
Support e-commerce orders, order tracking, payments, and delivery-related queries.
Coordinate with stores, warehouse, logistics, and delivery teams for order resolution.
Manage customer requests related to returns, exchanges, refunds, cancellations, and warranty claims.
Resolve complaints including delayed deliveries, damaged products, missing items, and incorrect orders.
Guide customers on online shopping, account queries, payment processes, and website navigation.
Provide information on stores, operating hours, stock availability, and promotions.
Maintain accurate customer interactions and case updates in the CRM / ticketing system.
Follow up with customers and ensure timely resolution and customer satisfaction.

Skills

Arabic Customer Service

Bilingual Communication

Inbound/Outbound Calls

Email & Live Chat Support

CRM / Ticketing

Tools

CRM Tools

Job description

Contact Centre Agent – Arabic Speaker Location: Dubai, UAEContract: 3 Months Industry: Retail / E-commerce Salary: AED 4,500–4,800 per month Joining: Immediate Language: Arabic & English – Mandatory

We are looking for an Arabic-speaking Contact Centre Agent with retail or e-commerce experience to support customers across calls, emails, and live chat.

Key Responsibilities

Handle inbound and outbound customer calls, emails, and live chats.
Assist customers with product availability, pricing, specifications, colours, sizes, and promotions.
Support e-commerce orders, order tracking, payments, and delivery-related queries.
Coordinate with stores, warehouse, logistics, and delivery teams for order resolution.
Manage customer requests related to returns, exchanges, refunds, cancellations, and warranty claims.
Resolve complaints including delayed deliveries, damaged products, missing items, and incorrect orders.
Guide customers on online shopping, account queries, payment processes, and website navigation.
Provide information on stores, operating hours, stock availability, and promotions.
Maintain accurate customer interactions and case updates in the CRM / ticketing system.
Follow up with customers and ensure timely resolution and customer satisfaction.

Candidate Requirements

Fluent Arabic and English – spoken and written.
Minimum 1 year of experience in Retail / E-commerce Customer Service.
Experience handling voice and non-voice customer interactions.
Good understanding of online orders, deliveries, returns, refunds, and customer complaints.
Strong communication and customer-handling skills.
Experience using CRM / ticketing systems preferred.
Candidates requiring visa sponsorship.
Immediate availability is mandatory.

Key Skills