Bar Captain: Lead Craft & Guest Experience

InterContinental Hotels Group; Dubai Emirate; On-site; AED 216,000 - 288,000; Full time

Job summary

Holiday Inn & Suites Dubai Science Park is seeking a Bar Captain to lead daily bar operations and deliver exceptional guest service in a luxurious, high-volume setting. You will train the bar team, maintain hygiene standards, manage stock, and drive revenue through upselling and promotions.

The role requires 2–3 years in a supervisory bar role within a 4- or 5-star hotel or upscale venue in Dubai/UAE, with strong beverage knowledge and POS system experience.

Qualifications

• Minimum 2–3 years in a Bar Captain, Senior Bartender, or similar supervisory role in a 4- or 5-star hotel, upscale restaurant, or high-volume bar.
• Strong knowledge of alcoholic and non-alcoholic beverages, cocktail preparation, bar operations, stock control, and responsible alcohol service.
• Proven leadership skills with the ability to train, motivate and supervise bar team members while maintaining excellent service standards.
• Excellent communication and guest service skills, with the ability to handle guest requests, complaints, and upselling opportunities.
• Good understanding of hygiene, food safety, and UAE hospitality regulations, with proficiency in POS systems and basic inventory management.

Responsibilities

• Lead and supervise daily bar operations, ensuring beverages are prepared and served per hotel standards.
• Deliver exceptional guest service by welcoming guests, taking orders, recommending beverages, and resolving concerns.
• Train, coach and support bar team members to maintain service standards and efficiency.
• Maintain cleanliness, hygiene and food safety in line with Dubai Municipality and hotel requirements.
• Manage inventory, stock levels, FIFO, wastage, and requisitions to ensure uninterrupted operations.
• Operate bar equipment and report maintenance issues promptly.
• Process POS transactions, prepare daily sales reports, and support cost-control initiatives.
• Build relationships with guests, seek feedback, and recognize repeat customers.
• Ensure compliance with policies, licensing, safety procedures and F&B standards.
• Support Restaurant and Beverage Management in driving excellence and guest satisfaction.

Skills

Bar supervision

Guest service

Leadership

Communication

Hygiene & safety

POS systems

Tools

POS systems

Job description

Holiday Inn & Suites Dubai Science Park is seeking a Bar Captain to lead daily bar operations and deliver exceptional guest service in a luxurious, high-volume setting. You will train the bar team, maintain hygiene standards, manage stock, and drive revenue through upselling and promotions.

The role requires 2–3 years in a supervisory bar role within a 4- or 5-star hotel or upscale venue in Dubai/UAE, with strong beverage knowledge and POS system experience.