Banquet & F&B Server — Guest-First Service

Accor; Abu Dhabi; On-site; AED 33,000 - 60,000; Full time

Job summary

Accor's Novotel & Ibis Abu Dhabi Gate Hotels is seeking a dynamic Waiter/Waitress to join our front-of-house team. You will deliver Food & Beverage service with courtesy and efficiency, set up function rooms, and ensure guest satisfaction throughout shifts in a bustling hotel environment.

Ideal candidates are well presented with good English, able to work as part of a team, and capable of handling guest requests with professionalism.

Qualifications

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Good interpersonal skills and self-confident
• Guest oriented and service minded, with attention to quality
• Team player with strong interpersonal skills and attention to detail
• Fluency in Arabic & English, Additional Language is an added advantage.

Responsibilities

• Report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
• Gather and transport all supplies needed for the set-up of a function.
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean and locked.
• Report any complaints, incidents or any other irregularities to the management.
• Help implement work simplification and necessary changes.
• Be punctual at all times.
• Ensure that guests receive the attention they require.
• Professionally behave with other staff, managers and directors.
• Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
• Set up and unset function rooms, including table setting, according to established standards.
• Perform cashiering and dispensing of beverages, as assigned by Banquet Management.
• Comply with hotel and department policies and procedures at all times.
• Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
• Communicate difficulties or guest comments to supervisor.
• Establish and maintain effective employee working relationship.
• Maintain knowledge of F&B services, outlets and hours of operations affecting responsibilities.
• Carry out other duties as assigned by Management.
• Assist other Food & Beverage Outlets in peak times.

Skills

English proficiency

Well presented

Customer service

Communication skills

F&B knowledge

Interpersonal skills

Team player

Attention to detail

Job description

Accor's Novotel & Ibis Abu Dhabi Gate Hotels is seeking a dynamic Waiter/Waitress to join our front-of-house team. You will deliver Food & Beverage service with courtesy and efficiency, set up function rooms, and ensure guest satisfaction throughout shifts in a bustling hotel environment.

Ideal candidates are well presented with good English, able to work as part of a team, and capable of handling guest requests with professionalism.