Spa Front Desk & Guest Experience Specialist

Accorhotel; Abu Dhabi; Sur place; AED 100 000 - 134 000; Plein temps

Résumé du poste

Accor is seeking a Spa guest services associate at Novotel & Ibis Gate Hotels Abu Dhabi to warmly welcome guests and provide efficient, courteous service. You will know all spa treatments and products, take reservations, and guide guests with accurate information.

Reporting to the Spa Manager, you will maintain inventory, handle payments, and ensure safety and quality standards. A professional, guest-focused attitude and English language skills are essential, with hospitality experience

Qualifications

• Must possess outstanding Guest service skills and professional presentation.
• Must be Guest-oriented with a vibrant personality and enthusiasm.
• Proficient in English (verbal and written).
• Minimum of two years of experience in spa industry or hospitality.
• Ability to handle cash accurately; basic accounting understood.

Responsabilités

• Provide warm, anticipative service to exceed guest expectations.
• Provide information about facilities and services in person or by phone.
• Know all spa treatments and products to give accurate information.
• Make reservations for spa treatments and personal training sessions.
• Maintain accuracy of guest requirements and ensure smooth service delivery.
• Control entry to facility areas and monitor security.

Connaissances

Guest service

English proficiency

Cash handling

Spa/hospitality exp

Computer literacy

Outils

Opera PMS

MS Office

Windows OS

Description du poste

Accor is seeking a Spa guest services associate at Novotel & Ibis Gate Hotels Abu Dhabi to warmly welcome guests and provide efficient, courteous service. You will know all spa treatments and products, take reservations, and guide guests with accurate information.

Reporting to the Spa Manager, you will maintain inventory, handle payments, and ensure safety and quality standards. A professional, guest-focused attitude and English language skills are essential, with hospitality experience