Waiter/ Waitress

Accor; Abu Dhabi; On-site; AED 33,000 - 60,000; Full time

Job summary

Accor's Novotel & Ibis Abu Dhabi Gate Hotels is seeking a dynamic Waiter/Waitress to join our front-of-house team. You will deliver Food & Beverage service with courtesy and efficiency, set up function rooms, and ensure guest satisfaction throughout shifts in a bustling hotel environment.

Ideal candidates are well presented with good English, able to work as part of a team, and capable of handling guest requests with professionalism.

Qualifications

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Good interpersonal skills and self-confident
• Guest oriented and service minded, with attention to quality
• Team player with strong interpersonal skills and attention to detail
• Fluency in Arabic & English, Additional Language is an added advantage.

Responsibilities

• Report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
• Gather and transport all supplies needed for the set-up of a function.
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean and locked.
• Report any complaints, incidents or any other irregularities to the management.
• Help implement work simplification and necessary changes.
• Be punctual at all times.
• Ensure that guests receive the attention they require.
• Professionally behave with other staff, managers and directors.
• Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
• Set up and unset function rooms, including table setting, according to established standards.
• Perform cashiering and dispensing of beverages, as assigned by Banquet Management.
• Comply with hotel and department policies and procedures at all times.
• Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
• Communicate difficulties or guest comments to supervisor.
• Establish and maintain effective employee working relationship.
• Maintain knowledge of F&B services, outlets and hours of operations affecting responsibilities.
• Carry out other duties as assigned by Management.
• Assist other Food & Beverage Outlets in peak times.

Skills

English proficiency

Well presented

Customer service

Communication skills

F&B knowledge

Interpersonal skills

Team player

Attention to detail

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

Novotel & Ibis Abu Dhabi Gate Hotels

We are seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The Waiter/Waitress will be responsible to the following key job responsibilities:

• To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.
• The ability to gather and transport all supplies needed for the set‑up of a function
• Report to manager any kinds of deviation from set standard and procedures.
• Ensure that all operating equipment is maintained.
• Ensure that all service and storage areas are kept safe, clean and locked.
• To report any complaints, incidents or any other irregularities to the management.
• Help implement work simplification and necessary changes.
• To be punctual at all times.
• To ensure that guests receive the attention they require.
• To professionally behave with other members of staff, managers and directors.
• Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.
• Set up and unset function rooms, including table setting, according to established standards.
• Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.
• Comply with hotel and department policies and procedures at all times.
• Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.
• Communicates to his/her superior any difficulties, guest comments and other relevant information.
• Establish and maintain effective employee working relationship.
• Maintain complete knowledge of all F&B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility..
• Carry out any other duties as and when assigned by the Management of the Hotel.
• Assist other Food & Beverage Outlets in their operations within peak times when needed.

Qualifications

• Average reading, writing and oral proficiency in the English language
• Must be well presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills
• Basic F&B product knowledge
• Good interpersonal skills and self-confident
• Guest oriented and service minded, with attention to quality
• Team player with strong interpersonal skills and attention to detail

Additional Information

Experience is an asset
Prior experience working with related system
Strong interpersonal and problem-solving abilities
Fluency in Arabic & English, Additional Language is an added advantage.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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