Spa Guest Experience Concierge

Accor; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

Accor's Novotel & Ibis Gate Hotels Abu Dhabi seeks a friendly Spa Attendant to warmly welcome guests, provide courteous service, and share knowledge of spa treatments and retail products.

Reporting to the Spa Manager, you will handle reservations, assist Guests and Members, maintain accurate records, and ensure safety and hygiene standards in all spa areas. The ideal candidate has two years in spa/hospitality, cash-handling ability, and basic computer skills.

Qualifications

• Must possess outstanding Guest service skills, professional presentation and sophisticated verbal and written communication skills
• Must be Guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
• Proficient in English language (verbal and written) with a second or third language as an asset
• Minimum of Two-years of experience in spa industry or hospitality
• Must have the ability to handle cash effectively and accurately with basic accounting
• Computer literacy in Windows, MS Office Suite, Opera PMS system is recommended

Responsibilities

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning Guests
• Provide information and literature about the facilities and services in person and via telephone
• Possess knowledge about all aspect of the treatments and the facility to ensure Guests are provided with accurate information, and inquiries are responded to with complete details
• Make reservation for spa treatments and personal training sessions
• Ensure that attention to details is accurately maintained with each Guest reservation and all Guest requirements or issues are clearly stated to ensure smooth service delivery
• Control entry into all areas of facility by restricting all unauthorized individuals
• Thoroughly understand and adheres to proper credit, and cash-handling policies and procedures
• Maintain inventory of supplies and retails products
• Provide Spa tours, when needed
• Follows Occupational Health and Safety regulations
• Report suspicious people, behavior, and vehicles to Hotels Security
• Ensure adherence to Hotels Code of Ethics

Skills

Guest service

English fluency

Cash handling

Reservations

Hospitality

Retail knowledge

Job description

Accor's Novotel & Ibis Gate Hotels Abu Dhabi seeks a friendly Spa Attendant to warmly welcome guests, provide courteous service, and share knowledge of spa treatments and retail products.

Reporting to the Spa Manager, you will handle reservations, assist Guests and Members, maintain accurate records, and ensure safety and hygiene standards in all spa areas. The ideal candidate has two years in spa/hospitality, cash-handling ability, and basic computer skills.